Marilyn Hawkins
Kansas City,United States
Summary
Efficient Document Processor known for high productivity and the ability to complete tasks swiftly. Skilled in data entry, document management software, and information confidentiality practices, ensuring secure and organized handling of sensitive documents. Excel in time management, adaptability, and problem-solving, traits that contribute to successful document processing outcomes.
Overview
21
21
years of professional experience
Work History
Electronic Document Processor
Farmers Insurance Group
Kansas City, MO
07.2021 - Current
- Organized and filed auto, legal and medical electronic documents according to established procedures for claims processing.
- Performed data entry tasks related to filing activities.
- Verified accuracy of filing information prior to indexing documents into the system.
Lead Moderator
Court Call
Kansas City, MO
10.2020 - 03.2021
- Assisted customers with scheduling appointments and coordinating communications with court staff.
- Conveyed expert-level knowledge of court procedures and services to non-technical users with positive, friendly conversational style.
- Identified opportunities for improvement within existing systems or processes.
Customer Service Representative
FedEx
Kansas City, MO
11.2004 - 04.2020
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
F.L. Schlagle High School
Kansas City05-1997
Some College (No Degree) -
Kansas City Kansas Community College
Kansas City, KSSkills
- Document management
- Data entry
- Information verification
- Records organization
- Electronic filing
- Customer service
- Indexing documents
Timeline
Electronic Document Processor
Farmers Insurance Group
07.2021 - Current
Lead Moderator
Court Call
10.2020 - 03.2021
Customer Service Representative
FedEx
11.2004 - 04.2020
High School Diploma -
F.L. Schlagle High School
Some College (No Degree) -
Kansas City Kansas Community College
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