Carolyn Ingold
Dollar General
Whitehall,OH
13
years of professional experience
Dynamic Store Manager with a proven track record at Dollar General, excelling in team leadership and customer service management. Expert in inventory control and employee training, driving operational efficiency and enhancing service standards. Recognized for fostering a positive work environment and achieving significant improvements in store performance.
Work History
ASM
3 Years 10 Months- Supervised daily store operations to ensure efficient customer service and policy compliance.
- Trained associates on register procedures, merchandising standards, and front-end tasks.
- Monitored inventory levels, replenished merchandise, and supported stockroom organization.
- Assisted with scheduling, task delegation, and coverage for peak business periods.
Store Manager
3 YearsManaged store operations, ensuring day-to-day workflow and service standards.
Payroll
Scheduling
Loss Prevention
Banking
Coaching
Hiring
Receiving Vendors
Merchandising
Stocking
Customer Service
Billing
Member Services Supervisor
2 Years 8 Months- Managed member service inquiries, resolving eligibility, benefits, and claim questions with accurate guidance.
- Supervised service workflows, ensuring timely responses for enrollments, updates, and account changes.
- Trained representatives on plan policies, call handling standards, and documentation procedures.
- Coordinated issue resolution across departments for appeals, grievances, and escalation cases.
Education
Associate of Science - Health Information Technology
Skills
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Inventory management
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Employee training
Inventory control
Recruitment and hiring
POS systems
Goals and performance
Team building and leadership
Team motivation
Recruiting and hiring
Supply ordering
Policies and procedures
Store displays
Staff supervision
Employee scheduling
Accurate cash handling
Work Planning and Prioritization
Opening and closing procedures
Timeline
Store Manager
Dollar General
10.2023 - CurrentRead More
ASM
Family Dollar
09.2019 - 07.2023Read More
Member Services Supervisor
Buckeye Community Health Plan
06.2013 - 02.2016Read More
University of Cincinnati
Associate of Science from Health Information Technology
Read More