Carolyn jones
Orlando,FL
Summary
Diligent employee with background spent assisting individuals and providing effective follow-up. Skilled Service Representative driven to maximize customer satisfaction. Eager to leverage 20 years of experience in dynamic new position with long-term career potential and room for advancement.
Overview
6
6
years of professional experience
Work History
Self Service Representative
Department Of Children And Familes
03.2022 - Current
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Conducted thorough research on behalf of customers account facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines
Customer Service Representative
Lincare Healthcare
11.2018 - 03.2022
- Initiate resolution to patient complaints
- Collect and process payments, payment plans and recurring payments
- Advises collections department of required actions for billing
- Submit all Change of Insurance information.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Lead Member Services Representative
TTEC Call Center
05.2018 - 11.2018
- Manage large amounts of incoming calls
- Assist members with medical claims
- Revised health plans
- Processed over-the-counter medication orders
- Submit grievances for members
- Assigned primary care physicians and specialist
- Explained plan benefits and/or coverages
- Manage reps and assist with coaching and training to take supervisor/escalated calls
Receptionist/Administrative Assistant
The Works Accounting
01.2018 - 05.2018
- Answer and direct phone calls
- Maintain a filing system
- Provide general support to visitors
- Provide information by answering questions and request
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Resolve administrative problems
Education
High School Diploma -
Covenant Academy
Montgomery, AL05.2002
Skills
- Customer Service
- Accounts Payable
- Accounts Receivable
- Developmental Disabilities Experience
- Direct support
- Certifications and Licenses
- Driver's License
- Organization and efficiency
- Data entry
- Document control
- Service-oriented mindset
- Business operations understanding
- Professional and polished presentation
- Database Maintenance
- Customer Support
- Problem-solving abilities
- Data Entry
- Active Listening
- Critical Thinking
- Conflict Resolution
- Call Management
Timeline
Self Service Representative
Department Of Children And Familes
03.2022 - Current
Customer Service Representative
Lincare Healthcare
11.2018 - 03.2022
Lead Member Services Representative
TTEC Call Center
05.2018 - 11.2018
Receptionist/Administrative Assistant
The Works Accounting
01.2018 - 05.2018
High School Diploma -
Covenant Academy
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