Carolyn Juhl
Chehalis
Summary
Proven leader with a track record of enhancing customer satisfaction at Menards through efficient transaction processing and complaint resolution. Skilled in bookkeeping and cash handling, demonstrating meticulous attention to detail and problem-solving abilities. Excels in fostering team development and maintaining high cleanliness and safety standards, ensuring a positive impact on both customer experience and workplace environment.
Overview
21
21
years of professional experience
Work History
Custodian
Bainville School District
08.2020 - 07.2024
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in classrooms by vacuuming, cleaning windows, and dusting.
- Kept school premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Cashier Team Leader
Menards
11.2016 - 08.2020
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Increased sales with upselling techniques, highlighting store promotions and loyalty programs.
- Provided superior customer service by consistently exceeding expectations in politeness, helpfulness, and attentiveness.
- Resolved customer complaints promptly, ensuring repeat business and overall satisfaction levels remained high.
- Reduced cashier errors by implementing comprehensive training programs for new hires.
Customer Service Lead
Food Pyramid
03.2014 - 11.2016
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Cashier Team Lead
Menards
12.2011 - 04.2014
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
Soft Count Team Member
Lucky Eagle Casino
01.2004 - 11.2011
- Demonstrated excellent attention to detail while counting large sums of money quickly and accurately.
- Identified discrepancies in financial reports, promptly reporting issues to management for resolution.
- Communicated effectively with supervisors regarding any discrepancies or issues encountered during the soft count process.
- Fostered a positive working relationship with coworkers through teamwork and open communication channels.
- Maintained accurate records of soft count activities, ensuring proper documentation and compliance with regulations.
- Ensured secure handling of large amounts of cash, minimizing risk of theft or misplacement.
Skills
- Work independently
- Punctual
- Bookkeeping
- Problem-solving
- Customer service
- 10 Key
- Cash handling expertise
- Cash register maintenance
- Cashier supervision
Timeline
Custodian
Bainville School District
08.2020 - 07.2024
Cashier Team Leader
Menards
11.2016 - 08.2020
Customer Service Lead
Food Pyramid
03.2014 - 11.2016
Cashier Team Lead
Menards
12.2011 - 04.2014
Soft Count Team Member
Lucky Eagle Casino
01.2004 - 11.2011
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