Nicole Brown
Indianapolis,IN
Summary
Adaptable professional with a versatile background in custodial services and customer support. Recognized for strong attention to detail and commitment to high cleanliness standards. Aiming to enhance operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Custodian
SBM Management
Indianapolis, IN
10.2025 - 01.2026
- Maintained cleanliness and sanitation in assigned areas, ensuring compliance with safety standards.
- Operated cleaning equipment
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Credentialing Specialist
Avanciers/Infosys
Indianapolis, IN
04.2024 - 09.2025
- Evaluated and verified credentials of healthcare professionals to ensure compliance with regulatory standards.
- Managed application processes, maintaining accurate documentation for timely credentialing decisions.
- Maintained up-to-date knowledge of industry regulations and best practices in credentialing processes.
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Conducted primary source verifications such as background checks and board certifications.
CSR
DialAmerica
Indianapolis, IN
04.2023 - 03.2024
- Resolved customer inquiries efficiently through phone and email communications.
- Utilized CRM systems to document interactions and track issue resolutions.
- Provided product information and technical support to customers effectively.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Housekeeper
IU Health University Hospital
Indianapolis, IN
11.2021 - 03.2023
- Cleaned and sanitized patient rooms, ensuring adherence to health and safety standards.
- Managed laundry operations, including sorting, washing, and folding linens efficiently.
- Inspected facilities for cleanliness, reporting maintenance issues promptly to management.
- Trained new staff on cleaning protocols and safety procedures to maintain high-quality standards.
Shipper/Packing Associate
BDA
Plainfield, IN
01.2018 - 12.2020
- Coordinated shipping schedules to ensure timely dispatch of products.
- Managed inventory levels, optimizing storage space for efficient order fulfillment.
- Oversaw packaging processes, ensuring compliance with safety and quality standards.
- Trained new staff on shipping procedures and best practices for operational efficiency.
Production/Machine Operater
Moriden America
Carmel, IN
01.2016 - 12.2017
- Operated production machinery to ensure efficient workflow and product quality.
- Monitored equipment performance and performed routine maintenance to minimize downtime.
- Adjusted machine settings based on specifications to optimize production processes.
- Trained new operators on safety protocols and operational procedures for machinery use.
Education
Associate of Science -
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Attention to detail
- Problem-solving
- Time management
- Team collaboration
- Written/verbal communication
- work independently
- organization
- data entry
- proficient computer literacy
- flexibility
- adaptability
Timeline
Custodian
SBM Management
10.2025 - 01.2026
Credentialing Specialist
Avanciers/Infosys
04.2024 - 09.2025
CSR
DialAmerica
04.2023 - 03.2024
Housekeeper
IU Health University Hospital
11.2021 - 03.2023
Shipper/Packing Associate
BDA
01.2018 - 12.2020
Production/Machine Operater
Moriden America
01.2016 - 12.2017
Associate of Science -
Ivy Tech Community College of Indiana