Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carolyn Kast

Omaha,NE

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Lead

United Health Care
12.2022 - Current
  • Trained new team members by relaying information on company policies and procedures.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Advocate4Me Representative Sr

United Health Care
04.2021 - 12.2022
    • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
    • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
    • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
    • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
    • Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.

Provider Services Advocate

United Health Care
03.2019 - 04.2021
    • Consistently remained professional and poised when dealing with all personnel, even during moments of extreme stress.
    • Optimized customer experience by delivering superior services and effectively analyzing customer issues by navigating through complex computer systems to identify and resolve members concerns.

Education

High School Diploma -

Abraham Lincoln High School
Council Bluffs, IA
05.1984

Skills

    • Team Meetings
    • Collaborative Environments
    • Leadership
    • Performance Improvement
    • Technique Optimization
    • Team Member Motivation
    • Team Monitoring
      • Great Time Management Skills
      • Great Communication Skills
      • 20 years Insurance Background
      • Great at Building and Maintaining Relationships
      • Great Organizational Skills
      • 20 years Customer Service

Certification

  • Compliance Champ, United Health Care - 5/22/2023
  • NPS Certified, United Health Care - 6/20/2023
  • Member Experience Champion, United Health Care - 6/20/2023
  • M&R Certified, United Health Care - 6/20/2023
  • Leadership Foundation Certificate, United Health Care - 10/18/2023

Timeline

Team Lead

United Health Care
12.2022 - Current

Advocate4Me Representative Sr

United Health Care
04.2021 - 12.2022

Provider Services Advocate

United Health Care
03.2019 - 04.2021

High School Diploma -

Abraham Lincoln High School

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Carolyn Kast