CAROLYN KEYS CUNNINGHAM
Hockley,TX
Summary
Results-driven healthcare operations professional with extensive experience in perioperative services, endoscopy operations, surgical technology, and healthcare administration within acute care and HCA hospital environments. Proven success in optimizing clinical workflows, improving operational efficiency, reducing costs, and ensuring compliance with Joint Commission, CMS, OSHA, and HIPAA standards. Experienced in healthcare leadership, inventory management, supply chain operations, Meditech and ProVation systems, physician preference cards, quality improvement initiatives, staff supervision, scheduling, and patient care coordination. Recognized for improving department performance, increasing patient satisfaction, and driving operational excellence in fast-paced healthcare settings. Certified Medical Assistant and Surgical Technologist with associate and bachelor’s-level healthcare administration education and a strong background bridging clinical operations with healthcare leadership. Skilled in EMR/EHR systems, perioperative coordination, team leadership, patient safety, regulatory readiness, and multidisciplinary collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
ENDOSCOPY SUPERVISOR
HCA Healthcare
Houston
05.2024 - Current
- Direct daily operations of a high-volume endoscopy unit while ensuring compliance with hospital policies, Joint Commission standards, CMS regulations, OSHA requirements, and patient safety protocols.
- Lead and supervise multidisciplinary teams including nurses, surgical technicians, and administrative staff to improve operational efficiency and patient outcomes.
- Coordinate procedure scheduling, staffing, and workflow optimization to increase throughput and reduce delays.
- Oversee inventory management, vendor relations, supply utilization, and budget monitoring to support cost-effective operations.
- Implement quality improvement initiatives focused on patient satisfaction, compliance, and procedural efficiency.
- Successfully directed the reopening and operational restoration of the Endoscopy Unit.
- Improved on-time procedure starts through scheduling optimization and cross-training initiatives.
- Reduced endoscope repair costs by 80% through preventive maintenance programs and staff education.
- Led department readiness for Joint Commission and CMS inspections with zero deficiencies.
OR INTERNAL SUPPLY CONTROL COORDINATOR
The Woman's Hospital / HealthTrust Supply Chain
Houston, TX
10.2024 - 05.2025
- Managed operating room inventory, supply chain operations, and surgical supply utilization to ensure efficient workflow and cost containment.
- Maintained Meditech data integrity, inventory KPIs, and physician preference card accuracy.
- Coordinated OR MIS supply inventory implementation, supply conversions, labeling compliance, and inventory audits.
- Served as liaison between vendors, surgical staff, and supply chain teams.
- Houston, TX
LEAD SURGICAL ENDOSCOPY TECHNICIAN / MATERIALS COORDINATOR
HCA Houston Healthcare
West Houston, TX
01.2023 - 09.2024
- Managed staffing schedules, payroll coordination, inventory control, consignment supplies, and vendor relationships for endoscopy operations.
- Oversaw departmental supply chain processes and equipment readiness for surgical procedures.
- Coordinated compliance preparation for Joint Commission inspections and regulatory audits.
- Supported successful reopening and operational setup of the Endoscopy Unit.
- West Houston, TX
MEDICAL ASSISTANT INSTRUCTOR
Houston Medical Assistant School
Bryan, TX
03.2022 - 06.2024
- Delivered classroom and hands-on instruction in medical assisting, surgical assisting, CPR, First Aid, AED, anatomy, and laboratory procedures.
- Managed curriculum implementation, student evaluations, attendance tracking, and classroom safety compliance.
- Mentored students in clinical best practices, patient care techniques, and healthcare professionalism.
- Instructed students in medical assisting, CPR/first aid/AED, surgical assisting, and lab procedures.
- Bryan, TX
ENDOSCOPY TECHNICIAN / TRAVELER
FUSION Medical Staffing
New Braunfels, TX
01.2022 - 12.2022
- Prepared procedure rooms, surgical instruments, and endoscopic equipment for clinical procedures.
- Maintained inventory levels, restocked supplies, and supported efficient patient flow.
- New Braunfels, TX
LEAD ENDOSCOPY TECHNICIAN / TRAVELER
Trustaff / Wellstar Hospital
Roswell, GA
08.2020 - 12.2021
- Coordinated case scheduling, instrument preparation, crash cart stocking, and inventory management.
- Supported procedural efficiency and compliance with infection prevention protocols.
- Roswell, GA
LEAD MENTAL HEALTH TECH / MEDICAL ASSISTANT
West Oaks Hospital
Houston, TX
02.2018 - 12.2020
- Supervised staffing coordination, patient intake, discharge planning, laboratory testing, and patient transportation.
- Maintained accurate EMR documentation and supported staff training initiatives.
- Assisted with patient assessments, vital signs, and behavioral health support services.
- Houston, TX
MEDICAL DEVICE SALES REPRESENTATIVE
SANESO
Pittsburgh, PA
01.2020 - 08.2020
- Managed medical device sales accounts across hospitals and surgical centers.
- Conducted physician and clinical staff product demonstrations and training sessions.
- Built and maintained relationships with more than 1,000 healthcare providers and key opinion leaders.
- Pittsburgh, PA
SENIOR ENDOSCOPIC / SURGICAL TECHNOLOGIST II
Methodist West Houston Hospital
Katy, TX
04.2016 - 12.2019
- Supported advanced endoscopic and surgical procedures while managing room setup, inventory, preference cards, and patient preparation.
- Assisted physicians and surgical teams in maintaining procedural efficiency and patient safety.
- Katy, TX
ENDOSCOPIC / SURGICAL TECHNOLOGIST II
Anderson Endoscopy Center
Houston, TX
01.2015 - 04.2016
- Prepared surgical instruments, maintained sterile environments, and assisted during endoscopic procedures.
- Managed inventory and supported patient care activities.
- Houston, TX
LEAD SURGICAL TECHNOLOGIST II
Ochsner Hospital
New Orleans, LA
03.2012 - 12.2015
- Assisted physicians with advanced endoscopic and surgical procedures.
- Managed operating room logistics, sterile processing coordination, and surgical workflow support.
- New Orleans, LA
LEAD LIAISON STERILE PROCESSING TECH
Integrated Medical Systems
New Orleans, LA
01.2012 - 12.2015
- Evaluated and sterilized surgical equipment and instruments in compliance with infection prevention standards.
- Coordinated OR supply deliveries, staff support, and equipment readiness.
- New Orleans, LA
Education
Master of Science - Healthcare Administration
Herzing University
Milwaukee, WI12-2026
Bachelor's Degree - Healthcare Administration
Herzing University
Milwaukee, WI12-2025
Associate degree - Healthcare Administration
Herzing University
Milwaukee, WI06-2023
Surgical Technologist Diploma -
Sanford Brown College
Houston, TX01-2012
Certified Medical Assisting Diploma -
Bryman College
New Orleans, LA01-1996
Skills
- Healthcare Operations Management
- Endoscopy & Perioperative Services
- Clinical Workflow Optimization
- Surgical Services Coordination
- Staff Leadership & Development
- Joint Commission / CMS Readiness
- OSHA & HIPAA Compliance
- Quality Improvement Initiatives
- Inventory & Supply Chain Management
- Budget & Cost Control
- Physician Preference Cards
- Procedure Scheduling & Throughput Optimization
- Patient Safety & Satisfaction
- Vendor Management & Contract Coordination
- EMR/EHR Documentation
- Meditech & ProVation Systems
- Epic & Cerner
- Healthcare Data Integrity
- Team Collaboration & Communication
- Strategic Planning & Problem Solving
- Microsoft Office Suite & Google Workspace
Accomplishments
- Successfully directed the reopening and operational restoration of the Endoscopy Unit.
- Improved on-time procedure starts through scheduling optimization and cross-training initiatives.
- Reduced endoscope repair costs by 80% through preventive maintenance programs and staff education.
- Led department readiness for Joint Commission and CMS inspections with zero deficiencies.
Certification
- Certified CPR Instructor – American Heart Association (2024)
- Basic Life Support (BLS) Certification – Expires 09/2026
Timeline
OR INTERNAL SUPPLY CONTROL COORDINATOR
The Woman's Hospital / HealthTrust Supply Chain
10.2024 - 05.2025
ENDOSCOPY SUPERVISOR
HCA Healthcare
05.2024 - Current
LEAD SURGICAL ENDOSCOPY TECHNICIAN / MATERIALS COORDINATOR
HCA Houston Healthcare
01.2023 - 09.2024
MEDICAL ASSISTANT INSTRUCTOR
Houston Medical Assistant School
03.2022 - 06.2024
ENDOSCOPY TECHNICIAN / TRAVELER
FUSION Medical Staffing
01.2022 - 12.2022
LEAD ENDOSCOPY TECHNICIAN / TRAVELER
Trustaff / Wellstar Hospital
08.2020 - 12.2021
MEDICAL DEVICE SALES REPRESENTATIVE
SANESO
01.2020 - 08.2020
LEAD MENTAL HEALTH TECH / MEDICAL ASSISTANT
West Oaks Hospital
02.2018 - 12.2020
SENIOR ENDOSCOPIC / SURGICAL TECHNOLOGIST II
Methodist West Houston Hospital
04.2016 - 12.2019
ENDOSCOPIC / SURGICAL TECHNOLOGIST II
Anderson Endoscopy Center
01.2015 - 04.2016
LEAD SURGICAL TECHNOLOGIST II
Ochsner Hospital
03.2012 - 12.2015
LEAD LIAISON STERILE PROCESSING TECH
Integrated Medical Systems
01.2012 - 12.2015
Master of Science - Healthcare Administration
Herzing University
Bachelor's Degree - Healthcare Administration
Herzing University
Associate degree - Healthcare Administration
Herzing University
Surgical Technologist Diploma -
Sanford Brown College
Certified Medical Assisting Diploma -
Bryman College