Patrice Bynum McKinney
Charlotte,USA
Summary
Dynamic and results-driven professional with extensive experience in security and healthcare operations, notably at Southeastern Public Safety. Proven track record in team leadership and process optimization, achieving a 15% increase in shift efficiency. Skilled in conflict resolution and patient advocacy, dedicated to enhancing safety and care quality in diverse environments. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives, and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
11
11
years of professional experience
Work History
Day Shift (6am -6pm) Supervisor Security Officer
Southeastern Public Safety
Charlotte, USA
01.2023 - 11.2025
- Led and motivated a team of 20+ employees to consistently achieve daily operational goals and maintain high productivity levels during day shifts.
- Implemented streamlined scheduling and workflow processes that improved shift efficiency by 15% while reducing overtime costs.
- Monitored compliance with safety regulations and company policies, resulting in a 30% reduction in workplace incidents.
- Monitored premises to ensure thesafety and security of all individuals.
- Enforced facility rules and regulations to maintain a safe environment.
Contracted Transitional / Palliative Care Facilitator
Caring Comfort In-Home Services (Hours Varied)
Charlotte, NC
01.2015 - 01.2025
- Coordinated seamless transitions for patients in palliative care, ensuring continuity and quality of hospice services.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for terminally ill patients.
- Facilitated communication between patients, families, and healthcare providers to support informed decision-making in hospice care.
- Monitored patient progress and adjusted care strategies to optimize comfort and symptom management in transitional settings.
- Coordinated care plans with clients and families to ensure proper support.
Wellness Aide / Scheduler (Hours Based on Need)
Aldersgate At Home Home Healthcare and Wellness
Charlotte, USA
01.2021 - 01.2023
- Provided compassionate care ensuring clients' dignity, respect, and independence in daily activities.
- Monitored clients' physical and mental health to promptly report changes to medical staff.
- Supported clients both on campus and in community settings to enhance well-being.
- Collaborated with healthcare teams to meet clients' medical and physical needs effectively.
- Scheduled appointments and coordinated transportation for client services.
Security Officer/First Responder (2pm-10pm)
Aldersgate Retirement Community
Charlotte, USA
01.2020 - 01.2022
- Monitored security systems and patrolled premises to maintain a safe environment.
- Responded to emergencies and coordinated with authorities to resolve incidents swiftly.
- Documented security activities accurately for shift handovers and incident tracking.
- Conducted regular patrols to identify and address potential security hazards.
- Responded swiftly to emergency situations, providing assistance and support as needed.
Day Shift Lead Supervisor (6am-6pm)
Southeastern Public Safety
Charlotte, USA
01.2019 - 01.2020
- Led a team of security personnel during day shifts at Charlotte Douglas Airport, ensuring compliance with Southeastern Public Safety protocols and maintaining a secure environment for passengers and staff.
- Coordinated daily security operations, including access control, surveillance monitoring, and incident response, to uphold safety standards in a high-traffic airport setting.
- Implemented training programs for security officers to enhance vigilance, emergency preparedness, and customer service within the Southeastern Public Safety framework.
Education
MASTERS OF SCIENCE - ORGANIZATIONAL LEADERSHIP IN HEALTHCARE
Northcentral University
San Diego, California12.2025
Bachelor of Arts - ANTHROPOLOGY AND GENDER STUDIES
University of North Carolina
Charlotte, NC12.2017
Associate of Arts - BUSINESS MANAGEMENT
Central Piedmont Community College
Charlotte, NC12.2015
MEDICAL OFFICE ADMINISTRATION CERTIFICATION -
Central Piedmont Community College
Charlotte, NC12.2013
CERTIFICATION IN MEDICAL BILLING AND CODING -
Fayetteville Community College
Fayetteville, North Carolina12.2008
Skills
- Organizational Leadership in Healthcare
- Healthcare Operations Management
- Research and Data Analysis
- Team Leadership and Supervision
- Security and Safety Management
- Customer Service and Conflict Resolution
- Team Building and Care Coordination
- Project Management and Communication Skills
- Patient Advocacy and Workflow Optimization
- Change Management and Risk Management
- Waste Reduction and Workflow Management
- Microsoft Experience and Inventory oversight
- Staff Management and Attention to Detail
- Process Monitoring and Improvement
- Training and development
- Onboarding and orientation
- Scheduling and coordinating
Projects
I have trained many individuals, both novice and professional, in various healthcare fields.
References
- Amanda Sherman, Professional and Personal, Over 20 years, (704) 502-0312
- Natasha Williams, Professional and Personal, Over 8 years, (704) 905-2112
- Desiree Baldwin, Professional and Personal, Over 3 years, (980) 288-0409
Timeline
Day Shift (6am -6pm) Supervisor Security Officer
Southeastern Public Safety
01.2023 - 11.2025
Wellness Aide / Scheduler (Hours Based on Need)
Aldersgate At Home Home Healthcare and Wellness
01.2021 - 01.2023
Security Officer/First Responder (2pm-10pm)
Aldersgate Retirement Community
01.2020 - 01.2022
Day Shift Lead Supervisor (6am-6pm)
Southeastern Public Safety
01.2019 - 01.2020
Contracted Transitional / Palliative Care Facilitator
Caring Comfort In-Home Services (Hours Varied)
01.2015 - 01.2025
MASTERS OF SCIENCE - ORGANIZATIONAL LEADERSHIP IN HEALTHCARE
Northcentral University
Bachelor of Arts - ANTHROPOLOGY AND GENDER STUDIES
University of North Carolina
Associate of Arts - BUSINESS MANAGEMENT
Central Piedmont Community College
MEDICAL OFFICE ADMINISTRATION CERTIFICATION -
Central Piedmont Community College
CERTIFICATION IN MEDICAL BILLING AND CODING -
Fayetteville Community College