Shelly Entler
Amelia,OH
Summary
Drivin professional with over 28 years of experience, including 16 years in management and business ownership. Extensive background in health care spanning 14 years as a compassionate aide, activities director, and supervisor/medication technician. Expertise in documenting behavioral issues and collaborating with teams to enhance client wellness and ensure access to necessary appointments and services.
Overview
30
30
years of professional experience
Work History
Medication Technician/ 6pm to 6am Supervisor
Ivy Knoll Senior Living Community
Covington, New York
09.2024 - Current
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Balanced needs of multiple patients while ensuring accurate medication preparation and distribution, enhancing patient satisfaction.
- Reviewed patient progress to document effects of any prescribed medication. Worked directly with the physicians, assistants and clinical staff to reassure accuracy.
- Expedited the medication pass process without compromising accuracy through effective time management techniques.
- Reduced medication errors by implementing a double-check system before administering medications to patients.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Monitored patient responses to medication to report adverse reactions quickly.
- Improved medication administration accuracy by following physician orders and verifying patient information, resulting in safe medication practices. Provided Technical support to all medical staff.
- Supported patients' adherence to treatment plans by providing clear instructions, answering questions, and addressing concerns.
- Administered psychotropic medications and anxiety education to patients to provide mental health care. Served as primary source of patients care and all information needed.
- Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
- Promoted a supportive environment for patients experiencing side effects or difficulties with medications, offering empathy and guidance where appropriate.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery. Performed all clerical work to document treatments.
- Maintained thorough electronic records of all administered medications, adhering to HIPAA regulations and facility guidelines.
- Cultivated effective communication with pharmacy personnel to enhance the processing of medication orders and adjustments.
- Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.
- Contributed to positive patient outcomes by closely monitoring vital signs during administration of high-risk medications. Worked as part of care team to provide the best outcome.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Collaborated with interdisciplinary team members to optimize individualized care plans for diverse patient populations.
- Served as a reliable resource for colleagues and nursing staff, offering guidance on medication administration best practices and regulations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Streamlined medication storage and inventory processes to ensure timely reordering and optimize resource management.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Assisted in maintaining a conducive environment for residents by adhering to infection control policies.
- Demonstrated exceptional attention to detail when preparing medication dosages, leading to increased patient satisfaction scores.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Enhanced patient safety through diligent monitoring for adverse drug reactions and promptly reporting concerns to nursing staff.
- Reduced stress for patients and families by providing compassionate communication regarding medication management.
- Improved patient satisfaction with personalized medication counseling, addressing concerns and questions effectively. Provided specialized patient support as needed.
- Provided compassionate care to residents, improving their overall well-being and satisfaction.
- Strengthened patient trust by maintaining confidentiality and demonstrating empathy during interactions.
- Maintained up-to-date knowledge of pharmacology, applying best practices to medication administration.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals. Spoke with all physicians or staff on test results of any illnesses.
- Uphold infection control and prevention policies across different patient-facing areas.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Streamlined appointment scheduling through efficient coordination with other professionals.
Activities Director
CLW/DODD
Monroe, OH
05.2024 - 09.2024
- Developed engaging recreational programs for diverse populations in community settings.
- Coordinated schedules and logistics for various events and activities.
- Collaborated with staff to uphold safety and compliance standards during activities, fostering a secure environment.
Home Health Aide Independent Provider
Medicaid of Ohio
Beaver, Ohio
05.2012 - 06.2024
- Oversee and document medication intake
- Assist with daily hygiene
- Supported clients in personal care tasks, focusing on bathing, dressing, and grooming.
- Coordinated client appointments and transportation to improve health management and access to medical care.
- Supported clients in maintaining daily hygiene routines to enhance their overall well-being.
- Collaborated with case management team to coordinate client care.
- Ensured clients received balanced meals to support their health.
- Work closely with Case Management to ensure the best care
- Provided companionship and monitored health condition of clients.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Proactively ensured timely completion of all assigned tasks to uphold high standards of care.
Owner
Ki-ody Expedite LLC
02.2003 - 05.2012
- Negotiated rates with carriers for airfreight, ocean freight, and trucking services to identify cost-effective solutions.
- Scheduled trucking services for local deliveries within specified time frames.
- Logged daily trucking activities, including fuel usage and mileage.
- Investigated complaints from citizens regarding unsafe trucking practices in the area.
- Demonstrated knowledge of Department of Transportation rules and regulations related to trucking industry including hazardous material transportation regulations.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Organized trucking services to ensure on-time delivery for local shipments.
- Documented daily trucking activities to monitor fuel usage and mileage.
- Developed and implemented office policies and procedures.
Office Manager
Pike Sanitation
01.1996 - 02.2003
- Coordinated accounts payable and receivable processes to ensure timely financial transactions
- Executed bookkeeping tasks by reconciling bank statements and creating journal entries, supporting accurate financial reporting
- Managed EPA (confidential) paperwork to ensure compliance with regulatory standards
- Delivered quality customer service to enhance client satisfaction and loyalty
- Recorded information into digital systems for processing
- Developed travel plans for timely deliveries
- Customer service
Education
High School Diploma -
Waverly High School
Waverly, OH6 1993
Account Management -
Verne Riffe JVS
Piketon, OHCertificate of Technical Studies - Medication Technician
BEACON HILL CAREER TRAINING
Fort Lauderdale, FLSkills
- Medication administration
- Care Plan Management
- Dementia care
- Care plan assessment
- Client documentation
- Progress Documentation
- Patient scheduling
- Medication counseling
- Electronic record keeping
- Documentation and reporting
- Regulatory compliance
- Risk management
- Inventory management
- Team leadership
- Training and mentoring
- Teamwork and collaboration
- Work Prioritization
- Excellent communication
- Compassionate client care
- Microsoft Word
- Behavioral Management
Timeline
Medication Technician/ 6pm to 6am Supervisor
Ivy Knoll Senior Living Community
09.2024 - Current
Activities Director
CLW/DODD
05.2024 - 09.2024
Home Health Aide Independent Provider
Medicaid of Ohio
05.2012 - 06.2024
Owner
Ki-ody Expedite LLC
02.2003 - 05.2012
Office Manager
Pike Sanitation
01.1996 - 02.2003
High School Diploma -
Waverly High School
Account Management -
Verne Riffe JVS
Certificate of Technical Studies - Medication Technician
BEACON HILL CAREER TRAINING