Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Carolyn Larson

North St. Paul,MN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience

Work History

Concession Stand Leader

Delaware North
03.2023 - Current
  • Open and close the concession stand
  • Oversee the operation of the stand
  • Assign the staff duties for the day
  • Customer service at the register
  • Count and order inventory

Cashier

Kowalski's Markets
11.2022 - 10.2023


  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.

Order Fulfillment Associate

Macys Department Store
09.2020 - 10.2021
  • Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
  • Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.

Supervising Therapist

Lee Carlson Center for Mental Health and Well Being
09.2015 - 01.2018
  • Supervised the domestic abuse program for both the men’s and women’s programming
  • Facilitated the Women’s Aggressors group
  • Facilitated the women’s survivors group, individual therapy, individual anger management, and restorative parenting for men and women
  • Provided individual therapy for all programs depending on the needs of the clinic
  • Provided supervision to staff who were on track for licensure.
  • Worked well in a team setting, providing support and guidance.

Project ASSIST, Children’s Crisis Response, All Children Excel Program (ACE) Manager

Ramsey County Human Services, Children’s Mental Health
11.2008 - 06.2015
  • Supervised four staff and three contract agencies in administrative functions including writing performance evaluations
  • Provided clinical consultation and supervision of diagnostic assessments and recommendations to child protection and juvenile justice systems
  • Worked closely with child protection and juvenile justice staff as well as the court to complete case plans and other plans.

Therapist

Northwest Youth and Family Services
07.2003 - 10.2008
  • Provided individual, family, couples, and group therapy to adults and youth
  • Provided clinical supervision to therapists in training and in process for licensure
  • Provided presentations on a variety of mental health disorders as requested by community programs.

Lead Therapist I

Family Networks
07.2001 - 07.2003
  • Responsible for the treatment programming for ten adolescent youth
  • Supervised and provided clinical supervision to a staff of up to five as well as teaching staff
  • Hired all staff and completed their reviews
  • Responsible for maintaining communication with the Supervisor of Special Programs in the Minneapolis school district.

Education

Certificate in Marriage and Family Therapy -

St. Cloud State University
St. Cloud, MN
04.2001

Master of Science: Community Counseling -

St. Cloud State University
St. Cloud, MN
05.1993

Bachelor of Arts: Psychology, cum laude -

University of North Dakota
Grand Forks, ND
05.1990

Skills

  • Reliable and punctual
  • Organized multi-tasking
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Strategic Planning
  • Performance Evaluations
  • Contract Management
  • Employee Coaching and Mentoring
  • Goal Setting
  • Documentation And Reporting
  • Interpersonal Relations
  • Budget Management
  • Problem Resolution
  • Crisis Evaluation and Intervention
  • Client Confidentiality
  • Clinical Interviewing
  • Billing and Insurance Claims

References

References available upon request.

Timeline

Concession Stand Leader

Delaware North
03.2023 - Current

Cashier

Kowalski's Markets
11.2022 - 10.2023

Order Fulfillment Associate

Macys Department Store
09.2020 - 10.2021

Supervising Therapist

Lee Carlson Center for Mental Health and Well Being
09.2015 - 01.2018

Project ASSIST, Children’s Crisis Response, All Children Excel Program (ACE) Manager

Ramsey County Human Services, Children’s Mental Health
11.2008 - 06.2015

Therapist

Northwest Youth and Family Services
07.2003 - 10.2008

Lead Therapist I

Family Networks
07.2001 - 07.2003

Certificate in Marriage and Family Therapy -

St. Cloud State University

Master of Science: Community Counseling -

St. Cloud State University

Bachelor of Arts: Psychology, cum laude -

University of North Dakota

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Carolyn Larson