Connie Flores
San Diego,CA
Summary
Dynamic and results-driven professional with management experience at Delaware North Petco Park, excelling in customer service and operational efficiency. Proven leader skilled in cash handling and food safety compliance, consistently enhancing client satisfaction through effective communication and problem-solving.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Concession Stand Lead
Delaware North Petco Park
San Diego, CA
03.2023 - 09.2025
- Managed concession stand operations to optimize service efficiency and maintain compliance with health standards.
- Directed inventory levels and orchestrated restocking efforts to fulfill demand during events.
- Resolved customer inquiries and complaints efficiently to foster positive experiences at the stand.
- Managed concession stand operations, focusing on exceptional service to elevate overall customer experience.
- Processed customer payments through cash register operation to ensure accurate transaction handling.
Live-In Caregiver
Self-employeed
Walnut, CA
12.2015 - 09.2022
- Administered daily personal care services, including bathing, grooming, and dressing assistance.
- Managed medication administration in strict accordance with prescribed schedules and guidelines
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing house
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Executed appropriate actions on incoming mail, bills, and invoices to support financial accuracy and accountability.
- Established trust with clients and their families through effective communication, empathy, and professionalism.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Bartender
Wagon Wheel Bar
Pico Rivera, CA
10.2011 - 05.2016
- Assured customer satisfaction by attentively interacting with patrons and swiftly responding to their requests
- Investigated and resolved customer issues promptly, ensuring a welcoming environment for all guests.
- Oversaw operations during high-traffic special events, maintaining service quality and responsiveness.
- Achieved seamless shift transitions duties effectively. Delivered accurate sales reports to inform management decisions. Maintained organized cash drawers and conducted thorough inventory checks to optimize stock levels.
- Monitored guest consumption and applied alcohol awareness procedures to mitigate risks of over-intoxication
- Analyzed customer preferences and effectively upsold menu items, contributing to higher sales revenue and profit margins.
- Conducted detailed verification of customer age by assessing photo identification to maintain regulatory compliance.
Education
High School Diploma -
Columbus High School
Downey, CA06-1984
Skills
Food preparation
- Cash handling expertise
- Reliable and punctual
- Late-night shift availability
- Positive attitude
- Teamwork and collaboration
- Customer service
Cash handling expertise
Food safety compliance
Fast and efficient service work
Reliable and punctual
Organized multi-tasker
Cash handling
Engaging personality
Valid state driver's license
Late-night shift availability
Fluent in speaking English and Spanish
Proven leader
Reliable team worker
Customer service
Multitasking and organization
Problem-solving abilitie
Certification
Alcohol Certification
National Restaurant Association
ServSafe® Alcohol California
California ABC Server ID Number 313553827
Date 9/13/2024
Timeline
Concession Stand Lead
Delaware North Petco Park
03.2023 - 09.2025
Live-In Caregiver
Self-employeed
12.2015 - 09.2022
Bartender
Wagon Wheel Bar
10.2011 - 05.2016
High School Diploma -
Columbus High School