Keena Godfrey
Winston-Salem,NC
Summary
Hardworking and enthusiastic customer service representative trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level position. Ready to help the team achieve the company's goals.
Overview
10
10
years of professional experience
Work History
Concession Stand Lead
Proof of the Pudding
Winston-Salem, NC
08.2023 - Current
- Facilitated seamless communication among team members by conducting regular meetings, addressing concerns, and providing clear instructions.
- Maintained a clean and organized concession stand environment through diligent attention to hygiene standards and food safety regulations.
- Enhanced customer satisfaction by efficiently managing concession stand operations and providing exceptional service.
- Communicating with team members about food, safety, and health concerns.
- Pushing products in a safe and timely manner.
- Elevated team morale and fostered a positive work environment through effective leadership, open communication channels, and recognition of achievements.
- Streamlined inventory management by conducting regular audits, tracking stock levels, and ensuring timely replenishment of supplies.
- Contributed to the growth of the concession stand business by actively participating engaging with customers for valuable insights.
- Upheld consistent brand standards across all aspects of the concession stand operation including presentation style of products offered and uniform dress codes.
- Reduced wait times for customers with efficient handling of speedy food preparation techniques.
- Proactively addressed equipment maintenance needs by conducting regular inspections, troubleshooting issues, and coordinating repairs when necessary.
- Optimized staff performance by offering constructive feedback.
- Collaborated with event organizers to plan menu offerings tailored to specific occasions or audience preferences.
- Implemented cost-saving measures negotiations, resulting in reduced operational expenses without compromising quality.
- Ensured compliance with local health department regulations through meticulous adherence to guidelines on food storage, preparation, and sanitation practices
- Used register to tender credit card payments.
- Consistently provided friendly service to promote better customer engagement.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Responded to customer complaints to help resolve issues.
Catering Associate
OVATIONS FOOD SERVICES
Winston-Salem, NC
11.2021 - 07.2023
- Help set event
- Going off 3 more BEO to understand how setup of tables and food
- Setting tables
- Getting equipment for event
- Dressing in proper attire
- Counting inventory
- Adhered to company quality constraints and industry best practices for guest satisfaction
- Executed synchronized meal service simultaneously serving multiple guests
- Fostered enjoyable event atmosphere through friendly guest interactions
- Cleared dishes and glassware quickly following each course
- Delivered catered food and supplies to facility for on-time set-up
- Cleaned and organized kitchen stations to promote team efficiency
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event
Warehouse Worker
Westrock
Winston-Salem, NC
08.2020 - 11.2020
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Completed customer orders each day in warehouse setting.
- Checked packages and merchandise for damage and notified vendors.
- Loaded, unloaded and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 50 pounds.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Security Guard
Compass Security Solutions
Smyrna, GA
04.2020 - 08.2020
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Inspected and adjusted 5 or more security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Checked and verified photo identification prior to granting facility access.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Reported irregularities such as fire and safety hazards to maintenance.
- Completed full building and grounds patrols to spot and investigate concerns.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
Cook
Midtown Bowl
Atlanta, GA
04.2019 - 09.2019
- Assisted chef with planning easy but elegant appetizers to spark customer interest.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Ordered and received products and supplies to stock kitchen areas.
- Transitioned between breakfast and lunch service.
- Communicated closely with servers to fully understand special orders for customers.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Inspected appliances, commercial fryers and ovens to verify proper working order.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed kitchen staff to supervise preparation of foods and explain steps for readying specialty items.
Driver Helper
Angie's
Atlanta, GA
02.2018 - 04.2019
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Prevented damage to packages and products by correctly securing loads.
- Mapped out locations using GPS applications.
- Moved items onto truck using equipment such as forklifts.
- Completed required product or package delivery documentation.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Displayed very good communication and customer service skills.
- Exhibited good attendance, work habits and willingness to learn job functions.
- Loaded products or packages onto trucks and organized items according to preset sorting procedures.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Navigated straightest route to reduce mileage on company trucks and speed up delivery.
- Arranged items at destination according to customer requests and instructions.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Moved furniture and boxes using utility dolly and truck ramp.
- Drove vehicles to deliver products and picked-up rejected or defective materials for return.
- Strapped items down overprotective padding to secure throughout transportation.
- 50+ Loaded products or packages onto trucks and organized items according to preset sorting procedures
Housekeeping
Novant Health
Winston-Salem, NC
02.2015 - 01.2018
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Cleaned elevators, glass and planters in public areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Verified cleanliness and organization of storage areas and carts.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Practiced established infection control methods to reduce risks to patients, families and medical staff.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Cleaned and disinfected 30+ patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Replaced pharmacy waste, sharps and biohazard containers when full to decrease risks to hospital staff, patients and families.
Education
High School Diploma -
Walkertown High School
Walkertown, NCSkills
- Culinary Experience
- Data Entry
- Customer Service
- Computer Skills
- Social skills
- Teamwork
- Problem Management
- Property management
- Answering phones
- Welcoming visitors
- Customer Need Analysis
- Driving Experience
- Catering
- Guest services
- Hospitality
- Driver's license
- Security
- Hygiene standards
- Product presentation
- Food safety compliance
- Cash handling expertise
- Food preparation
- Fast and efficient service worker
- Food handling safety
- Engaging personality
- Food handling
- Customer response
- Cooking
- Point of sale (POS) system operation
- Positive attitude
- Customer service
- Stocking and replenishing
- Packaging and labeling
Additional Information
- Authorized to work in the US for any employer
Personal Information
Title: Customer Services
Timeline
Concession Stand Lead
Proof of the Pudding
08.2023 - Current
Catering Associate
OVATIONS FOOD SERVICES
11.2021 - 07.2023
Warehouse Worker
Westrock
08.2020 - 11.2020
Security Guard
Compass Security Solutions
04.2020 - 08.2020
Cook
Midtown Bowl
04.2019 - 09.2019
Driver Helper
Angie's
02.2018 - 04.2019
Housekeeping
Novant Health
02.2015 - 01.2018
High School Diploma -
Walkertown High School
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