Summary
Overview
Work History
Education
Skills
Languages
Timeline
Computer Proficiency
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Mendette Presume

Decatur,GA

Summary

Experienced with Geriatric patient care and support tasks. Utilizes effective communication to enhance patient experiences and support team dynamics. Knowledge of healthcare procedures ensures seamless care delivery and operational efficiency.

Overview

16
16
years of professional experience

Work History

Event manager

Proof of the pudding
03.2021 - Current
  • Manage all aspects of banquet setup, food, and beverages according to BEO’s. ,manage staff schedule and delegat
  • Hiring, assess employee’s skills, performance, and productivity to identify areas of improvement. Analyze operational issues and develop plans of action to improve performance and services
  • Communicate with other departments, venues and all personnel to coordinate event logistics, perform inventory
  • Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
  • Maintained compliance with company policies and procedure, food safety sanitation and quality.
  • Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.

Event Organizer

Bold Catering
11.2019 - 10.2022
  • Coordinated schedules and timelines for events.
  • Coordinated logistics for large-scale events, including venue selection, catering arrangements, transportation services, and accommodations for guests.
  • Developed and executed detailed event timelines to coordinate the efforts of various team members, ensuring efficient completion of tasks.
  • Improved overall guest satisfaction by implementing responsive customer service practices throughout the planning stages and during events themselves.

TEAM LEAD PATIENT ACCESS

Somerville hospital call center
06.2009 - 12.2018
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interaction.
  • Answer inbound and outbound phone calls, identified and manage escalated calls when necessary
  • Process health insurance and set up self pay accounts.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.

Education

Associates of Arts Degree -

Bunker Hill Community college
Boston, MA
01.2017

Skills

  • Excellent communication skills ,verbal and written
  • MS Office, Spreadsheet (Excel Google)
  • Social media (Facebook,Twitter, Instagram and Tiktok
  • Meditech, Epic, EMR, HIPPA compliance
  • Multidisciplinary team collaboration
  • Client advocacy
  • Conflict resolution

Languages

English
Haitian Creole

Timeline

Event manager

Proof of the pudding
03.2021 - Current

Event Organizer

Bold Catering
11.2019 - 10.2022

TEAM LEAD PATIENT ACCESS

Somerville hospital call center
06.2009 - 12.2018

Associates of Arts Degree -

Bunker Hill Community college

Computer Proficiency

  • MS Office
  • Google drive
  • Spreadsheet (excel, google)
  • Social media (FB, twitter, Instagram)

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