Lacresha Parnell
Homestead,FL
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Composed professional promoting active listening, communication and leadership skills.
Overview
29
29
years of professional experience
Work History
Concession Stand Lead
Dick Connely
09.2020 - Current
- Responded to customer complaints to help resolve issues.
- Monitored inventory and notified management of deficiencies or shortages.
- Maintained clean, organized workspace according to operational standards.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Consistently provided friendly service to promote better customer engagement.
- Reconciled receipt totals with cash and credit payments to address shortages with staff members.
School Crossing Guard
Miami-Dade Police Department
11.2018 - 08.2021
- Used signs, hand signals and flags to control car and foot traffic conditions.
- Instructed children to safely cross streets using crosswalk and watching traffic lights.
- Reported on-campus vehicle infractions to school administration.
- Monitored and manipulated operations of traffic lights to report any malfunctions.
- Developed key relationships with both adults and children through effective communication and purposeful engagement.
- Safely assisted average of [Number] people per day across busy highway in adverse weather conditions and traffic conditions.
Package Handler
FedEx
07.2020 - 01.2021
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed safety regulations to maintain safe work environment.
Library Tech 1
Dade Correctional Institution
11.2015 - 07.2018
- Drove expansion of library collections and programs in response to student and faculty needs and special requests.
- Located requested books on shelves and in library database and fetched items for patrons.
- Assisted library patrons with resolving computer problems.
- Researched, planned, and set up attractive and informative library exhibits.
- Managed reserve desk collection of reference materials.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
Direct Care Worker
Sunrise Community Inc
02.2013 - 02.2016
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Documented vitals, behaviors, and medications in client medical records.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Nutrition Service Worker
Jackson South Community Hospital
02.2006 - 03.2012
- Evaluated and revised menus to incorporate variety and meet evolving needs and preferences.
- Monitored food intake and evaluated nutritional status to identify areas of concern and respond promptly.
- Provided nutritional counseling to patients and families to improve overall health and wellbeing.
- Developed nutrition plans addressing individual patient diabetes and food allergies.
- Collaborated with healthcare professionals to provide optimal nutritional care for patients.
- Monitored patient progress, documenting changes in health status and nutritional status.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Developed specialized nutrition plans for patients with chronic health conditions to improve health outcomes.
- Assessed nutrition needs to determine best intervention and care.
Direct Care Worker
Sunrise Community Inc
11.2002 - 02.2006
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Documented vitals, behaviors, and medications in client medical records.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and assisted residents through individual service plans.
Assistant Manager
Churches Chicken
06.1999 - 07.2001
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Operator
BellSouth Telecommunications
03.2000 - 11.2000
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
- Operated switchboard and routed incoming calls to appropriate departments.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Installed software applications to track customer calls and enable improved insight.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Cashier
Churches Chicken
12.1995 - 06.1999
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
American Academy
Miami, FL10.2003
Skills
- Product presentation
- Cash handling expertise
- Upselling strategies
- Food Safety Compliance
- Supply Ordering
- Food Preparation
- Cooking
- Food handling safety
- Inventory reports
- Reliable and punctual
Timeline
Concession Stand Lead
Dick Connely
09.2020 - Current
Package Handler
FedEx
07.2020 - 01.2021
School Crossing Guard
Miami-Dade Police Department
11.2018 - 08.2021
Library Tech 1
Dade Correctional Institution
11.2015 - 07.2018
Direct Care Worker
Sunrise Community Inc
02.2013 - 02.2016
Nutrition Service Worker
Jackson South Community Hospital
02.2006 - 03.2012
Direct Care Worker
Sunrise Community Inc
11.2002 - 02.2006
Operator
BellSouth Telecommunications
03.2000 - 11.2000
Assistant Manager
Churches Chicken
06.1999 - 07.2001
Cashier
Churches Chicken
12.1995 - 06.1999
High School Diploma -
American Academy
Similar Profiles
Esmeralda ChavezEsmeralda Chavez
Babysitter at Taylor & Shaley ConnelyBabysitter at Taylor & Shaley Connely
Clelia VizioliClelia Vizioli
Actress at Eric ConnelyActress at Eric Connely
Caroline PinnixCaroline Pinnix
Dog Sitting at Katie ConnelyDog Sitting at Katie Connely