Carolyn Luna
Yale New Haven Health NEMG
New Haven,CT
7
years of professional experience
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning
Work History
Medical Assistant
1 Year 1 Month- Obtained vital signs from patients during assessments
- Performed EKGs to assess cardiac health
- COVID and STREP testing
- Conducted urinalysis to evaluate patients' health conditions
- Prepared and roomed patients for examinations, ensuring a smooth workflow for healthcare providers
- Coordinated patient appointments and scheduling, optimizing provider availability and patient access to care
- Handled high call volumes, delivering effective customer support and enhancing patient satisfaction
- Performed various administrative tasks such as checking emails, managing messages, processing medication refills, and sending patient referrals
Specialty Coordinator
1 Year 7 Months- Screened candidates for allergy testing, ensuring suitability based on established criteria
- Assisted providers during testing process, ensuring accurate results and enhancing patient experience
- Educated patients on allergy testing procedures to improve understanding and foster acceptance
- Screened potential candidates for allergy testing based on specific criteria
Medical Assistant
1 Year 7 Months- Conducted EKG tests on patients to assess heart health.
- Performed phlebotomy procedures for blood sample collection.
- Measured vital signs to monitor patient health status.
- Administered COVID-19 and STREP tests for accurate diagnosis.
- Performed urinalysis and STD tests for patient evaluation.
- Streamlined patient flow by rooming individuals for medical evaluations, enhancing overall clinic efficiency.
- Coordinated patient appointments and managed scheduling calendar to optimize daily operations.
- Collaborated with team to file paper charts and EMR, ensuring timely access to patient records for improved patient care.
- Communicated regularly with providers to enhance workflow and support patient care.
Customer Service Rep.
2 Years 10 Months- Executed data entry tasks with high accuracy to support operational efficiency.
- Processed customer orders to ensure timely fulfillment.
- Managed order processing to ensure timely fulfillment of customer requests.
- Navigated MS, CXT, SPECTRUM, and OUTLOOK to streamline ticket taking, phone directing, and employee communication.
- Analyzed user account spreadsheets to ensure accurate billing processing.
Dispatcher
2 Years 10 Months- Assign and dispatch all will calls and STATs.
- Assigned and dispatched will calls and STAT requests to ensure timely fulfillment.
- Monitored delivery and pickup status to ensure timely fulfillment of client requests.
- Monitored online dispatch board to identify potential issues affecting operations.
- Updated scheduling by adding, changing, or deleting stops to optimize route planning.
- Resolved client issues promptly to enhance service satisfaction.
- Monitored delivery and pickup status to ensure timely fulfillment of client requests, minimizing delays.
PCA, Homemaker, Companion
1 Year 11 Months- Assisted clients with clients with ADLs.
- Provided medication reminders to ensure clients adhered to prescribed schedules.
- Facilitated meals, ensuring clients received proper nutrition and support.
- Assisted clients with bathing routines
Packer
8 Months- Pack items for deliveries efficiently.
- Conducted safety inspections to proactively identify and mitigate workplace hazards.
- Collaborated with team members to streamline workflow and enhance operational efficiency.
- Maintained high standards of safety and cleanliness in work area, adhering to company protocols.
- Maintained safety and cleanliness standards in work area, ensuring compliance with company protocols.
Medical Assistant (Hired Per Diem from Externship)
1 Year 2 Months- Measured and recorded vital signs of patients during examinations.
- Administered EKG tests to evaluate patients' heart health.
- Conducted urinalysis tests to assist in diagnosing medical conditions.
- Escorted patients to examination rooms and prepared them for consultations, ensuring comfort and readiness.
- Coordinated patient appointments using scheduling software, improving clinic operations and patient flow.
- Administrative tasks including billing and filing.
- Collaborated with team to efficiently file paper charts and EMR.
- Organized and distributed faxes, emails, and mail to ensure effective communication.
- Communicated regularly with providers to streamline workflow and support timely patient care.
Education
Medical Assistant Diploma - Medical Assistant
- Urinalysis Testing Phlebotomy Medical Office Administration
- Electronic Health Records Capillary Sticks Medical Billing and Coding
- ECG / EKG Vital Signs Medical Terminology
- Throat Cultures Pharmacology Microsoft Applications
- Anatomy and Physiology HIPAA
- GPA: 3.72
Skills
Collections
Records management
Payment posting
Call center experience
Payment processing
Attention to detail
OTHER EXPERIENCE
- Target Orange, CT Jun 2018 - Jan 2020
- Beauty Consultant
- Supervise Beauty Demos on the weekends.
- Stock shelves
- Provide superior customer service to the guest.
- Maintain clean and safe environments for team members.
- Train new Beauty Team Members
- Price change
- Towne Park New Haven, CT Sept 2017 - Mar 2018
- Captain, Cashier, Greeter
- Maintain a clean and safe area for patients entering the Emergency room.
- Greet patients as they enter and exit the hospital.
- Handle Cash and closing deposits at the end of every shift.
Timeline
Medical Assistant
Yale New Haven Health NEMG
07.2025 - CurrentRead More
Specialty Coordinator
Docs Urgent Care
04.2024 - 11.2025Read More
Medical Assistant
Docs Urgent Care
04.2024 - 11.2025Read More
Customer Service Rep.
Lab Logistics
08.2022 - 06.2025Read More
Dispatcher
Lab Logistics
08.2022 - 06.2025Read More
Packer
Amazon
10.2021 - 06.2022Read More
PCA, Homemaker, Companion
Compassionate Care at Home
02.2021 - 01.2023Read More
Medical Assistant (Hired Per Diem from Externship)
Medical Walk-In Care
11.2019 - 01.2021Read More
Branford Hall Career Institute
Medical Assistant Diploma from Medical Assistant
Read More