Carolyn Marshall
Poplar Bluff,MO
Summary
Hands-on Residential Supervisor with strong commitment to monitoring and facilitating student safety, health and well-being. Remains calm and poised in high-pressure situations, leveraging conflict-resolution skills to maintain order and peace.
Overview
21
21
years of professional experience
Work History
Residential Supervisor
Mingo Job Corps CCC
Puxico, MO
10.2010 - Current
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Scheduled fun social and recreational activities for residents.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Established consistent relationships with students to maintain professional boundaries.
- Assisted students in handling tough situations to resolve problems.
- Fostered productive and supportive environment for academic and social success.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Facilitated dorm meetings to discuss concerns, review complaints and convey information about policy changes.
- Supervised 8 staff members
- Assisted staff members with career decisions
- Counseled staff to resolve issues
- Trained and provided guidance to staff
- Conducted annual performance evaluations on assigned staff
- Conducted department training sessions
- Organized teambuilding events for the department
- Coordinated extracurricular activities for students
- Implemented programming to assist with students personal growth and development
- Supported and assisted with student disciplinary system
- Counseled with students on disciplinary issues
- Recommended disciplinary dispositions for student behavior
- Worked closely with the Center Standards Officer
- Made disciplinary decisions for student infractions
- Solved grievances and complaints by collaborating with students and staff
- Assisted the department manager with department procedures
- Completed monthly evaluations of the dormitories
- Counseled with students as needed
- Collaborated with fellow departments
- Investigated behavioral incidents, assessed, submitted student incident reports and Serious Incident Reports as needed
- Collaborated with local law officials as needed
- Coordinated the following programming for students: Morale Club, Male Enrichment Program, Female Enhancement Program, Social Equality Club, Garden Club
- Served as assistant for Leadership Program
- Served as facilitator for Student Government Association
Residential Manager (Detail)
Mingo Job Corps CCC
Puxico, MO
12.2013 - 03.2014
- Managed, scheduled and determined workload for 16 staff members
- Managed 4 dormitories
- Conducted inspections of dormitories and equipment to identify maintenance concerns and direct timely repairs.
- Scheduled department activities
- Provided directives and guidance to staff
- Ensured adequate staffing for 3 shifts
- Conducted annual staff performance appraisals
- Addressed staff concerns
- Completed monthly dormitory inspections
- Addressed Human Resources Concerns
- Possessed a working knowledge of center policies
- Compiled numerous reports
- Entered information in the Center Information System
- Collaborated with local community organizations
- Collaborated with Union officials
- Onboarded and trained new hires
- Reviewed and approved Time and Attendance of staff
- Supervised Recreation Department as needed
- Counseled students
- Addressed student disciplinary issues
- Entered Serious Incident Reports in Center Information System
- Approved staff leave requests
- Attended Management Meetings
- Attended Student Retention Meetings
- Collaborated with Center Departments
- Completed Data Integrity Reports
- Supervised Dorms as needed
- Analyzed and evaluated dormitory performance on a monthly basis
Social Services Assistant Gs7
Mingo Job Corps CCC
Puxico, MO
05.2006 - 10.2010
- Worked with students to improve life choices and maximize benefits of programs.
- Oversaw day-to-day activities of students in dormitory.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Coordinated dorm schedules
- Completed monthly evaluations for students
- Entered information in the Center Information System
- Provided guidance and trained Gs5 staff member
- Worked closely with the Center Standards Officer concerning student disciplinary issues
- Assessed student behavioral issues and entered Student Incident Reports as needed
- Conducted Social Skills Training Classed
- Assisted with Leadership Program
- Established programming for students
- Coordinated teambuilding activities for staff
- Completed numerous community service projects with students
- Assisted with Student Government Association
- Served as Duty Officer as needed
- Ensured dormitory environment promoted student success
- Collaborated with staff/teamplayer
- Assessed student needs and provided them with needed resources
- Maintained energy and enthusiasm in fast-paced environment.
Social Services Assistant Gs5
Mingo Job Corps CCC
Puxico, MO
11.2004 - 05.2006
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Supervised a dormitory with 50 to 60 students
- Provided guidance and counseled students
- Developed and maintained an environment for students that was conducive for personal growth and development
- Provided discipline as needed
- Coordinated community projects
- Maintained student documentation (folders)
- Completed monthly evaluations on student progress
- Completed wellness checks on students daily
- Ensured effective and orderly operations in dormitory setting
- Maintained a working knowledge of Center policies and procedures
- Established and maintained productive working relationships with staff and students
- Entered information in Center Information System
- Promoted and adhered to Career Success Standards
- Conducted Dorm meetings and classes
- Collaborated with local community
Joint Action Counselor
Mingo Job Corps CCC
Puxico, MO
01.1999 - 05.2002
- Organized follow-up services for students terminated from the program
- Facilitated group sessions with students
- Organized activities to promote social skills development
- Developed activities to promote student self esteem and increase morale
- Collaborated with local community to establish community service projects
- Located housing for students
- Assisted with job placement for students
- Contacted terminated students to check on their status
- Assisted with center Job Fairs
- Coordinated an Annual Community Toy Drive
- Worked closely with center counselors
Education
No Degree -
University of Arkansas At Little Rock
Little Rock, ARNo Degree -
Three Rivers Community College
Poplar Bluff, MOHigh School Diploma -
Lee Sr High School
Marianna, AR05.1977
Skills
- Student Behavior Observance
- Staff Meetings
- Safety Guidelines
- Conflict Resolution
- Standard Operating Procedures Understanding
- Observational Skills
- Policy Changes
- Life Skills Development
Accomplishments
- Received a National Award for Performance
- Received 15 Superior Annual Performance Ratings
- Developed Annual Salute to Veterans Celebration
- Received a proclamation from the City of Poplar Bluff, Mo. for community collaboration
- Received numerous performance awards
- Accomplished 3 promotions
- Completed Middle Leadership Training
- Completed by De-escalation Training
- Accomplished 3 promotions
- Superintendent of Sunday School
- Secretary on City Commission Board
- Secretary of Wheatley Historical Association
- EOO
Affiliations
- Boys and Girls Club
- Wheatley Historical Preservation Association
- Northside Community Center
- Poplar Bluff Historical Commission
- Poplar Bluff School District
Timeline
Residential Manager (Detail)
Mingo Job Corps CCC
12.2013 - 03.2014
Residential Supervisor
Mingo Job Corps CCC
10.2010 - Current
Social Services Assistant Gs7
Mingo Job Corps CCC
05.2006 - 10.2010
Social Services Assistant Gs5
Mingo Job Corps CCC
11.2004 - 05.2006
Joint Action Counselor
Mingo Job Corps CCC
01.1999 - 05.2002
No Degree -
University of Arkansas At Little Rock
No Degree -
Three Rivers Community College
High School Diploma -
Lee Sr High School
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