Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
6
6
years of professional experience
Work History
Residential Counselor
Vinfen, Greater Boston
Hyde Park, MA
10.2021 - Current
Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
Residential Counselor
Walker Therapeutic And Educational Programs
Needham Heights, MA
11.2018 - 10.2021
Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
Retail Sales Associate Cashier
Expressway Toyota
Dorchester, MA
04.2017 - 05.2018
Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Connected with customers to support positive transaction experiences and address service concerns.
Operated POS terminals and cash drawer balancing.
Processed credit card and debit payments and providing accurate charges and credits.
Registry Clerk
Expressway Toyota
Dorchester, MA
04.2017 - 05.2018
Updated records with new information.
Assisted with typing, data entry and answering incoming calls as required.
Followed confidentially regulations to maintain privacy.
Sorted all paperwork and documents alphabetically and according to dates and significance.