Mark Barnes
Davenport,IA
Summary
Dynamic Residential Counselor with a proven track record at Empowering Abilities, skilled in crisis management and client advocacy. Successfully reduced behavioral incidents through effective de-escalation techniques, while fostering independence and personal growth among residents. Committed to enhancing team performance and promoting a culture of empathy and respect in residential care settings.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Residential Counselor
Empowering Abilities
2019 - Current
- Provided individualized support to residents, fostering personal growth and independence.
- Facilitated recreational activities, enhancing social skills and community engagement among residents.
- Collaborated with multidisciplinary teams to develop and implement care plans tailored to resident needs.
- Monitored daily activities, ensuring compliance with safety protocols and promoting a secure environment.
- Assisted in crisis intervention, employing de-escalation techniques to resolve conflicts effectively.
- Documented resident progress and behavioral changes, contributing to comprehensive assessments and reports.
- Trained new staff on best practices for resident engagement and program implementation strategies.
- Advocated for residents' rights and needs, promoting inclusion within the broader community context.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Developed and maintained relationships with community resources to provide additional support services.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
- Delivered targeted interventions for individual residents based on their specific needs and treatment objectives.
- Implemented behavior modification techniques designed to promote positive change in residents'' lives.
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Assisted residents in achieving personal goals by facilitating access to community resources and services.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Served as a liaison between families or guardians of clients when necessary; providing updates about clients' progress or addressing any concerns they may have.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Organized weekly house meetings that facilitated open communication between staff members and encouraged constructive feedback from all parties involved.
- Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
- Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of residential counseling, enhancing overall effectiveness in role.
- Encouraged healthy lifestyle choices among residents by leading educational workshops on topics such as nutrition, exercise, mental health awareness.
- Cultivated culture of respect and empathy among residents through role-modeling and consistent positive reinforcement.
- Facilitated conflict resolution among residents, ensuring peaceful and cooperative living situation.
- Contributed to continuous improvement initiatives by providing feedback on program effectiveness and suggesting enhancements.
Dayhab Supervisor
Empowering Abilities
12.2003 - 2019
- Supervised daily operations to ensure quality service delivery and client satisfaction.
- Trained and mentored staff on best practices for client engagement and support.
- Implemented process improvements that enhanced team efficiency and workflow consistency.
- Developed training materials to facilitate onboarding of new employees effectively.
- Monitored compliance with organizational policies, ensuring adherence to operational standards.
- Coordinated team meetings to discuss objectives, challenges, and progress updates regularly.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma - Business Management/ File Keeping
Dewitt Clinton
The Bronx, NY06-1989
Skills
De-escalation techniques
Client advocacy
Boundaries establishment
Supply replenishment
Safety management
Client transportation
Patient education
Professionalism and ethics
Self-care practices
Multicultural sensitivity
Residential care
HIPAA protocols
Residential treatment plans
Residential treatment programs
Resident counseling
Resident support
Behavioral intervention plans
Safety standards and compliance
Incident reporting
Crisis prevention intervention
Resident supervision
Emotional support
Staff communication
Progress documentation
Relationship building
Daily living skills instruction
Staff training
Life skills development
HIPAA compliance
General housekeeping
Group activities
Activities oversight
Microsoft office
Active listening
Crisis management
Dietary requirements
Event chaperoning
Case file management
Mediation techniques
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Effective communication
Verbal and written communication
Decision-making
Conflict de-escalation
Positive reinforcement
Team building
Safety protocols
Accomplishments
Successfully started the Dayhab program. Development of scheduling, documentation, general care of clients. Set the standard for expectations of staff entering the program.
Certification
Medication management
CNA
First Aid
Timeline
Dayhab Supervisor
Empowering Abilities
12.2003 - 2019
Residential Counselor
Empowering Abilities
2019 - Current
High School Diploma - Business Management/ File Keeping
Dewitt Clinton