Carolyn McDonald
Jackson,MS
Summary
Professional administrative expert prepared for Office Coordinator roles with a history of enhancing office productivity and supporting team success. Adept at managing schedules, coordinating meetings, and handling communications. Reliable team player who adapts to changing needs and focuses on achieving organizational objectives with strong organizational and interpersonal skills.
Overview
38
38
years of professional experience
Work History
Office Coordinator/Supervisor
CITY OF JACKSON/SEWER DIVISION
Jackson, MS
08.2005 - 08.2022
- Promoted to supervisor position to recruit, train, and supervise five public service dispatchers/customer service reps and three secretaries. Encourage an environment of high service levels, and employees are motivated to deliver top performance. Proven ability to manage staff, communicate with other departments and vendors, and ensure procurement goals are met.
- Contributions:
- Assist in preparing projects and implementing them; assist in implementing the annual budget.
- Process purchase requisitions and requests for payments.
- Supervise, plan, prioritize, assign, and review the work of dispatchers and office staff. Provide training and direction as needed and maintain staffing schedule.
- Answer questions and provide information to the public, receive citizen and client complaints and questions, and refer them to appropriate department staff members for resolution.
- Assist management staff in implementing new systems, procedures, and operational methods.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reconciled account files and produced monthly reports.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Accounting Clerk
MISSISSIPPI DEPARTMENT OF TRANSPORTATION
Jackson, MS
01.1985 - 01.1992
- Process payroll and various reports relative to the transportation department. Verified applicable codes; general accounting duties.
- General office duties, which included typing, filing, using various equipment, and data entry.
- Selected Contributions:
Education
Pastoral Counseling/MA -
Liberty University
Lynchburg, VA05-2026
Business Administration/MBA - undefined
University of Phoenix
Phoenix, AZ09-2011
Business Management/BSM - undefined
University of Phoenix
Phoenix, AZ04-2008
Business Administration - undefined
Hinds Community College
Jackson, MS01-1987
Skills
- Customer service leadership
- Customer satisfaction improvement
- Team development
- Complaint resolution
- Team supervision
- Expense reduction techniques
- Office management
Timeline
Office Coordinator/Supervisor
CITY OF JACKSON/SEWER DIVISION
08.2005 - 08.2022
Accounting Clerk
MISSISSIPPI DEPARTMENT OF TRANSPORTATION
01.1985 - 01.1992
Business Administration/MBA - undefined
University of Phoenix
Business Management/BSM - undefined
University of Phoenix
Business Administration - undefined
Hinds Community College
Pastoral Counseling/MA -
Liberty University