Carolyn McMills
Clovis,CA
Summary
Customer-focused professional with successful 20-year career in the Retail sector. Dynamic successful applying organizational efficiency and problem solving in busy business environment.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Licensed Realtor
FresYes Realty
09.2016 - Current
- Advised sellers staging homes to be more appealing to buyers, increasing average selling prices by 3%.
- Reviewed market research data and changed sales plans accordingly.
- Used KVCORE, MLS, FollowUpBoss to develop and maintain list of properties suited to different needs and budgets.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Advertised client properties through websites, social media, and real estate guides.
- Negotiated, facilitated, and managed real estate transactions.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advised clients on market conditions and property value for informed decision-making.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Communicated with clients to understand property needs and preferences.
- Accompanied buyers on visits of homes and inspections of properties to advise on suitability and value of homes.
- Arranged for inspections and surveys of sold properties.
- Compared recently sold area properties to determine competitive market prices.
Licensed Realtor
RC Realty And KW Realty
12.2012 - 09.2016
- Reviewed market research data and changed sales plans accordingly.
- Communicated with clients to understand property needs and preferences.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Accompanied buyers on visits of homes and inspections of properties to advise on suitability and value of homes.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Advertised client properties through websites, social media, and real estate guides.
- Negotiated, facilitated, and managed real estate transactions.
- Informed home buyer of sales, construction and warranty processes.
- Advised clients on market conditions and property value for informed decision-making.
- Compared properties with similarly sold properties to determine competitive market prices.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Presented purchase offers to sellers for consideration.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
Store Manager
Gap Inc, Old Navy
06.2011 - 08.2013
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Interacted well with customers to build connections and nurture relationships.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
Store Manager
Bath & Body Works
10.2007 - 06.2011
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Approved regular payroll submissions for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
Ulta Cosmetics And Salon
05.2004 - 09.2007
- Developed and maintained relationships with customers and suppliers through account development.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Analyzed market trends and competitor activities to create competitive advantages.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
Bebe
05.2001 - 05.2004
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Area Manager
Victoria's Secret
02.1996 - 05.2001
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Built positive and productive relationships with store and field leadership.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Coordinated with other district managers to actualize performance improvement strategies.
- Generated financial and operational reports to assist management with business strategy.
- Supervised 7 locations to enforce high-quality standards of operation.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Transformed underperforming teams into productive, profitable teams.
Education
Associate of Arts - Psychology
California State University - Fresno
Fresno, CAForensicTechnology
Maricopa Community Colleges - Phoenix College
Phoenix, AZLicenses & Certifications
05.2009
Skills
- Real Estate Sales Expertise
- Property Valuation
- Commercial Real Estate
- Property Tours
- Contract Negotiation
- CRM Software Use
- Organizational Analysis
- Strategic Planning
- Business Administration
- Staff Management
- Employee Scheduling
- Customer Service
- P&L Responsibility
Certification
- Certified Probate Specialist, California Association of REALTORS
Timeline
Licensed Realtor
FresYes Realty
09.2016 - Current
Licensed Realtor
RC Realty And KW Realty
12.2012 - 09.2016
Store Manager
Gap Inc, Old Navy
06.2011 - 08.2013
Store Manager
Bath & Body Works
10.2007 - 06.2011
General Manager
Ulta Cosmetics And Salon
05.2004 - 09.2007
Store Manager
Bebe
05.2001 - 05.2004
Area Manager
Victoria's Secret
02.1996 - 05.2001
Associate of Arts - Psychology
California State University - Fresno
ForensicTechnology
Maricopa Community Colleges - Phoenix College
Licenses & Certifications
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