Carolyn Mitchell-Brown
Brooklyn,NY
Summary
I am a self-motivated and organized individual looking for a position where extensive and diverse sales experience and skills can positively impact sales revenue. Relevant accomplishments include: Proven ability to maximize sales through establishing strong customer relationships The consistent achievement of demanding sales goals A resilient nature together with a solid work ethic.
Overview
25
25
years of professional experience
1
1
Certification
Work History
SELF EMPLOYED
CMB BEAUTY & BEYOND
01.2014 - 01.2022
- Managed company portfolio, ensuring optimal inventory levels were maintained.
- Executed merchandising and promotional activities to drive sales in assigned accounts.
- Oversaw accounts receivable and customer credit limits, maintaining financial accuracy.
- Visited customer locations to assess needs, demonstrate offerings, and deliver strategic solutions.
SALES EXECUTIVE
The Beauty Concepts Ltd
01.2012 - 01.2014
- Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
- Executed merchandising and promotional activities in assigned accounts.
- Managed accounts receivables and customer credit limits. Was responsible for customer payment and collections.
- Managed the company's portfolio of products in accounts to ensure adequate inventory levels were maintained.
CUSTOMER SERVICE REPRESENTATIVE
Air Jamaica Reservations
01.2005 - 01.2011
- Assisted customers with reservations for a variety of travel options. support to customers who may need to amend or cancel a reservation.
- Upselling, when appropriate, by informing customers of additional services such as excursion packages or upgraded seats/accommodations.
- Achieved the highest departmental ranking by driving revenue, improving customer satisfaction, and accomplishing more than 100% of my KPIs.
- Collaborated with team members to streamline communication processes in high-volume environments.
HOTEL/SALES REPRESENTATIVE
Air Jamaica Vacations
01.2001 - 01.2005
- Organized resort orientation for guests and conducted property site inspections.
- Provided detailed information on promotions, ensuring accurate representation of offerings.
- Maintained updated knowledge of industry trends to advise clients effectively.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Played a key role in implementing the Worldwide Corporate Collections initiative, resulting in a 20% revenue boost.
TOUR GUIDE
Air Jamaica Vacations
01.2001 - 01.2003
- Coordinated excursions and led guided tours across Jamaica, for groups for 20 or more.
- Increased tourist awareness on the rich history of Jamaica.
- Managed accurate data entry for tour information, ensuring seamless operations.
- Educated tourists on Jamaica’s rich history, enhancing visitor engagement and experience.
ENTERTAINMENT COORDINATOR
Holiday Inn Sunspree Resort
01.1997 - 01.2001
- Implemented holiday upsell strategies in Weddings Department, increasing seasonal bookings 15% and client spend 10–15%.
- Introduced holiday-inspired wedding packages, enhancing guest experience, driving 20% revenue growth.
- Performed nightly in cabaret shows, engaging audiences and delivering memorable entertainment experiences.
- Coordinated entertainment programs and activities for guests, enhancing overall resort experience.
Education
INTERIOR DECORATOR CERTIFICATE -
Decorators Services
01.2010
CARIBBEAN EXAMINATION COUNCIL CERTIFICATE - undefined
Caribbean School of Business
01.1995
SECRETARIAL SCIENCES CERTIFICATE - undefined
Jamaica Bible College & Community Institute
01.1994
Skills
- Communication Skills
- Strong Negotiation Skills
- Organizational Skills
- Presentation/Public Speaking Skills
- Ability to multi-task in a fast-paced and demanding environment
- Problem Solving and Troubleshooting
- Customer Service Skills
- Interior Decorating
- Make Up Artist
Certification
SABRE Global Distribution system (GDS) Training - Reservations and Ticketing
Training
Air Jamaica Vacations
Timeline
SELF EMPLOYED
CMB BEAUTY & BEYOND
01.2014 - 01.2022
SALES EXECUTIVE
The Beauty Concepts Ltd
01.2012 - 01.2014
CUSTOMER SERVICE REPRESENTATIVE
Air Jamaica Reservations
01.2005 - 01.2011
HOTEL/SALES REPRESENTATIVE
Air Jamaica Vacations
01.2001 - 01.2005
TOUR GUIDE
Air Jamaica Vacations
01.2001 - 01.2003
ENTERTAINMENT COORDINATOR
Holiday Inn Sunspree Resort
01.1997 - 01.2001
CARIBBEAN EXAMINATION COUNCIL CERTIFICATE - undefined
Caribbean School of Business
SECRETARIAL SCIENCES CERTIFICATE - undefined
Jamaica Bible College & Community Institute
INTERIOR DECORATOR CERTIFICATE -
Decorators Services
Similar Profiles
TANJA HOLLANDTANJA HOLLAND
Business Development Representative at CMBBusiness Development Representative at CMB
Brent SuttonBrent Sutton
Owner/ Operator at CMB Custom FastenersOwner/ Operator at CMB Custom Fasteners
Brandon OuztsBrandon Ouzts
Project Manager at CMB Services INCProject Manager at CMB Services INC
Alexa KinlawAlexa Kinlaw
Student at Penn State UniversityStudent at Penn State University
Alexander Onega PerezAlexander Onega Perez
CDPAP Coordinator at PPLCDPAP Coordinator at PPL