Summary
Overview
Work History
Education
Skills
Timeline
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Carolyn Moore

Summary

As a trained Probation Officer and supervisor of the Forsyth County DUI Court Program and misdemeanor offenders in the misdemeanor CARE Court Program, working with others within the local legal and law enforcement field has taught me that communication is vital and policy implementation is key to inter-agency comradery.


Overview

25
25
years of professional experience

Work History

Case Manager Specialist

GPM
Cumming, GA
05.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Probation Officer

Professional Probation Services
04.2015 - Current
  • Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
  • Conducted investigations into violations and other allegations.
  • Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes, by serving on an accountability court treatment team.
  • Completed reports on behalf of court and associated legal entities.
  • Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
  • Referred felony and misdemeanor offenders to necessary community resources.
  • Performed both pre-sentence and pre-parole investigations.
  • Maintained compliance with all legal statutes, policies and procedures.
  • Interpreted data from various assessment tools to determine appropriate level of supervision.
  • Handled over 200 full-cycle caseloads per month.
  • Performed thorough legal research to strengthen case arguments.
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
  • Provided court testimony to support court decisions.
  • Served as court liaison by attending court hearings and presenting reports and recommendations.
  • Maintained organized offender records and documentation in compliance with department and legal standards.
  • Wrote progress reports and testified under oath at court hearings.

Planogram Team

Target Corporation
10.2012 - 04.2015
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

Operations Manager

Georgia Probation Management
05.1999 - 05.2012
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Bachelor of Science - Policy Studies

Georgia State University
Atlanta, Georgia
06.1998

Skills

  • Crisis Intervention Techniques
  • Adult Probation
  • Interviewing Expert
  • Child Abuse Clearance
  • Supervising Residents
  • Trained in Defensive Tactics
  • Intake Procedures
  • Risk and Needs Assessments
  • Community Service Programs
  • Court Procedures
  • File Reviews
  • Presentence Investigation Reports (PSI)
  • Interstate Compact Familiarity
  • Clerical Support
  • Community Resources
  • Case Planning
  • Policy Updates
  • Data Gathering
  • Case Management
  • Documentation
  • Database Searches
  • Court Filings
  • Verbal and Written Communication

Timeline

Case Manager Specialist

GPM
05.2023 - Current

Probation Officer

Professional Probation Services
04.2015 - Current

Planogram Team

Target Corporation
10.2012 - 04.2015

Operations Manager

Georgia Probation Management
05.1999 - 05.2012

Bachelor of Science - Policy Studies

Georgia State University

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Carolyn Moore