CAROLYN MORGAN
Jersey City,NJ
Summary
Results-driven leader with expertise in team collaboration and secure network design. Increased sales through effective upselling strategies and improved operational efficiency with a focus on risk assessment and safety compliance. Strong verbal communication fosters client relations and enhances process optimization.
Overview
12
12
years of professional experience
Work History
Lead
United Ground Express
Newark, New Jersey
12.2022 - Current
- Maintained strict compliance with general safety protocols in protection of both employees and corporate liability
- Cleaning, searching & provisioning commercial aircraft to ensure performance goals are met
- Delegating tasks to frontline employees
- Performing & completing thorough security checks as mandated by our airline client, the FAA (Federal Aviation Administration) and the TSA (Transportation Security Administration) along with all relevant documentation
- Work closely with dispatchers and managers to ensure employee assignments are followed and completed correctly
- Demonstrating flexibility
Housekeeping Supervisor
Spring Hill Town Place
New York City
09.2020 - 10.2022
- Managed, trained, and scheduled building maintenance team of 10 housekeepers in alignment with company policy and cleaning standards
- Acted as liaison between staff and hotel management around changes in policy and triaging tasks and responsibilities across available staff
- Maintained strict compliance with general safety protocols in protection of both employees and corporate liability
- Created team schedule to meet hotel staffing needs while balancing varied staff availability
- Assisted in the onboarding and offboarding of individual staff in compliance with company directed security access protocols
- Managed supplier database and worked with management to ensure staff had access to tools and adequate safety supplies.
- Made recommendations to management around business system improvements and procedural protocols as needed
Customer Service Representative
DISH NETWORK
New York, New York
11.2017 - 08.2020
- Managed large daily call volume, signing up new customers, gathering data, presenting product information, and processing service cancellations
- Resolved irate customer complaints with patience and friendliness
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
- Upsold products and services to 20% of inbound callers which contributed to 7% a 7% increase in quarterly sales
- Acquired extensive product and service knowledge through intensive training and hands-on experience
Administrative Assistant
King's County Hospital Center
01.2014 - 10.2017
- Supported companywide training events for 15-person management team, ensuring smooth logistics and coordination.
- Coordinated travel arrangements for operations management employees, facilitating efficient travel logistics.
- Assigned administrative projects, improving workflow efficiency.
- Preparing reports and maintaining appropriate filing systems
- Calculated and validated employee timesheets and payrolls in accordance with billing codes and supportive statements each pay cycle
Education
Undergraduate Certificate - Cybersecurity
DeVry University
New York06-2026
B.A. - Business Administration, Human Resources
University of Belize
Belmopan City, BelizeSkills
- Cybersecurity fundamentals
- Threat detection strategies
- Secure network design
- Risk assessment strategies
- Cloud infrastructure management
- DevOps practices
- Automation tools
- Cross-platform integration
- Windows proficiency
- Microsoft Office proficiency
- Verbal and written communication
- Team collaboration
- Adaptability to new technologies
- Presentation skills
Timeline
Lead
United Ground Express
12.2022 - Current
Housekeeping Supervisor
Spring Hill Town Place
09.2020 - 10.2022
Customer Service Representative
DISH NETWORK
11.2017 - 08.2020
Administrative Assistant
King's County Hospital Center
01.2014 - 10.2017
Undergraduate Certificate - Cybersecurity
DeVry University
B.A. - Business Administration, Human Resources
University of Belize