Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolyn Morris- Gastineau

Forgan,OK

Summary

Dynamic leader with proven success at SUBWAY® Restaurants, enhancing customer satisfaction by over 20% and boosting team productivity through agile methodologies. Expert in operations management and problem-solving, I excel in building high-performing teams and fostering a culture of continuous improvement and employee engagement. Skilled in negotiation and project management, I drive business growth while maintaining a focus on quality control and customer relations.

Overview

30
30
years of professional experience

Work History

Manager

SUBWAY®Restaurants
05.1990 - 08.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Education

General Studies

Dickson High School
Dickson,OK

Skills

  • Verbal and written communication
  • Sales management
  • Marketing
  • Negotiation
  • Multitasking Abilities
  • Operations Management
  • Project Management
  • Problem-solving aptitude
  • Reliability
  • Team building
  • Customer Relations
  • Professionalism
  • Employee Training
  • Quality Control

Timeline

Manager

SUBWAY®Restaurants
05.1990 - 08.2020

General Studies

Dickson High School

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Carolyn Morris- Gastineau