Carolyn Ohler
Cleveland
Summary
Dedicated individual with a strong focus on customer satisfaction and efficient claims handling. Known for detail-oriented and critical thinking skills, ready to leverage experience to improve service delivery and support high standards in care environments. Motivated to maintain cleanliness and sterile environments.
Overview
21
21
years of professional experience
Work History
Caregiver
Larchwood Care, LLC
Cleveland, OH
06.2025 - 04.2026
- Oversaw daily care activities for residents, focusing on cleanliness and comfort. Managed night shift responsibilities to uphold facility standards. Executed cleaning protocols including floor mopping, window washing, and waste disposal. Ensured cleanliness of nurses' stations and handled laundry for residents. Provided supervision for residents awake at night, ensuring safety and comfort. Facilitated communication with nursing staff and responded to urgent care requests.
Collections/Claims Agent
Innosource/First Energy
Akron, OH
06.2022 - 05.2025
- Achieved high customer satisfaction by effectively managing incoming service calls and resolving outages. Streamlined claims processing and ensured accurate call transfers to designated departments. Enhanced service delivery by facilitating medical certifications and connecting customers with appropriate human service agencies. Successfully processed payments and restored services for customers promptly. Maintained remote work efficiency from initial employment period.
Fraud Specialist I
JP Morgan Chase & Company
Columbus, OH
08.2018 - 01.2022
- Processed electronic money movement (EMM), internal bill pay (IBP), ACH transactions online and real-time payments, claims review, Reg E, and Reg Z experience as well as processing disputes by phone- call center environment and 1.5 years remote work at home. Familiar with Lexis Nexis.
Teller
Ohio Savings Bank
Brook Park, OH
03.2015 - 03.2018
- Excellent customer service which required expertise in account opening, cash transactions, check cashing, money orders and official checks, filed SARS reports, and balanced cash drawer nightly.
Cashier/Tire Department/Receiving Associate
Walmart
Cleveland, OH
08.2010 - 03.2015
- Cashier and ethical money handling, quality customer service. Produced an orderly and organized department as assigned. Extensive experience in the tire department, which included: cashier, retrieving tires, suggesting various tire sizes for vehicles, input orders into computer system, worked in shipping and receiving taking in goods and restocking shelves.
Customer Service Representative/Sales Representative
AmeriMark Direct LLC
Middleburg Heights, OH
06.2007 - 03.2010
- Achieved high sales volume through efficient phone call management and order processing. Enhanced customer loyalty by selling tailored medical programs.
Customer Service Representative/Sales Representative
Dial America Marketing
Middleburg Heights, OH
01.2005 - 06.2007
- Managed end-to-end sales transaction workflows for various non-profit organizations, ensuring compliance and efficiency.
Education
High School Diploma -
Berea High School
BereaCosmetology License - Cosmetology
Polaris Career Center
Middleburg Heights, OHSkills
- Respectful and compassionate
- Time management
- Elderly care
- Efficient
- Computer skills
- Claims handling
- Customer resolution
- Fraud prevention
- Verbal and written communication
- Critical thinking
- Detail-oriented
- Listening skills
- Empathetic
- Excels in fast-paced environment
Timeline
Caregiver
Larchwood Care, LLC
06.2025 - 04.2026
Collections/Claims Agent
Innosource/First Energy
06.2022 - 05.2025
Fraud Specialist I
JP Morgan Chase & Company
08.2018 - 01.2022
Teller
Ohio Savings Bank
03.2015 - 03.2018
Cashier/Tire Department/Receiving Associate
Walmart
08.2010 - 03.2015
Customer Service Representative/Sales Representative
AmeriMark Direct LLC
06.2007 - 03.2010
Customer Service Representative/Sales Representative
Dial America Marketing
01.2005 - 06.2007
High School Diploma -
Berea High School
Cosmetology License - Cosmetology
Polaris Career Center