Carolyn O'Neill
Melrose,MA
Summary
Dynamic professional with a proven track record at Sam Walker's American Tavern, adept in client relationship development and task management. Excelled in creating personalized experiences, enhancing customer engagement, and leading teams under pressure. Skilled in effective communication, showcasing achievements in improving market visibility and service quality.
Overview
14
14
years of professional experience
Work History
Bartender
Sam Walker's American Tavern
Woburn, MA
04.2023 - Current
- Curated personalized drink options matching guest interests
- Balanced diverse responsibilities under high-pressure conditions
- Proposed strategies to enhance customer experience using feedback insights
- Cultivated and sustained solid relationships with existing and potential clients to enhance market visibility
- Balanced daily cash registers and compiled accurate sales reports
Bartender
Mystique at Encore
Everett, MA
12.2023 - 04.2023
- Supported efforts in cultivating an energetic and harmonious workplace.
- Delivered outstanding service to guests in a sophisticated setting.
- Ensured smooth operations through adherence to designated opening and closing protocols.
- Exhibited a positive attitude and energetic personality.
Server/Bartender
110 Grill
Braintree, MA
10.2017 - 01.2023
- Established long-term relationships with clients.
- Facilitated orientation and training workshops for new hires.
- Oversee event timeline from initial planning to final wrap-up.
- Partnered with customers to strategize forthcoming engagements.
- Maintained high standards of service quality within dynamic environments.
Live in Nanny
Carey Residence
Nantucket, MA
06.2011 - 06.2020
- Oversaw planning and execution of daily routines.
- Implemented disciplined schedules for efficient task management.
- Oversaw coordination of travel plans for large-scale functions in different regions.
- Handled planning of attendees and schedules for private functions.
- Handled conflicts effectively through consistent and structured intervention methods.
- Encouraged creativity and imagination using engaging activities.
Caregiver
Da'Arcy Residence
Easton, MA
09.2014 - 12.2018
- Ensured timely arrival at and departure from daily assignments.
- Executed consistent daily schedule and protocols.
- Conducted tailored teaching sessions to address specific learning challenges.
- Identified and addressed possible issues proactively.
- Communicated with parents about daily activities and any concerning behaviors.
Server
Not Your Average Joes
Randolph, MA
11.2016 - 10.2018
- Ensured top-tier service quality in a comfortable atmosphere.
- Designated to coordinate high-profile private engagements.
- Consistently relied upon to conduct employee training programs.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Server
Legal Sea Foods
Braintree, MA
04.2016 - 12.2016
- Maintained exceptional service standards during periods of heightened activity.
- Relied upon to manage start and end-of-day responsibilities in the restaurant.
- Coordinated culinary services to support on-site and off-site event requirements.
- Assessed guest satisfaction levels throughout the event, ensuring timely fulfillment of their needs.
Server
Presidents Golf Course
Milton, MA
03.2015 - 01.2016
- Facilitated onboarding processes for newly recruited staff members.
- Oversaw daily startup and shutdown procedures for the establishment.
- Directed hosting and logistical arrangements for remote events.
Education
Diploma - Massage Therapist
Bancroft School of Massage Therapy
Worcester, MA10.2020
Human Resources
Assumption University
Worcester, MAHigh School Diploma -
Fontbonne Academy
Milton06.2014
Skills
- Customer Engagement
- Client Relationship Development
- Task Management Skills
- Effective Communication Skills
- Team Leadership Experience
- Skilled in Handling Stressful Situations
Timeline
Bartender
Mystique at Encore
12.2023 - 04.2023
Bartender
Sam Walker's American Tavern
04.2023 - Current
Server/Bartender
110 Grill
10.2017 - 01.2023
Server
Not Your Average Joes
11.2016 - 10.2018
Server
Legal Sea Foods
04.2016 - 12.2016
Server
Presidents Golf Course
03.2015 - 01.2016
Caregiver
Da'Arcy Residence
09.2014 - 12.2018
Live in Nanny
Carey Residence
06.2011 - 06.2020
Diploma - Massage Therapist
Bancroft School of Massage Therapy
Human Resources
Assumption University
High School Diploma -
Fontbonne Academy
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