Carolyn Orozco
Self Employed
Marana
10
years of professional experience
Previously employed with Optum Rx seeking to reenter the job market.
Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Work History
Farm and Ranch Administrator
4 Years 9 Months- Team player with spouse running our family farm which consists of care of goats, chickens, cattle and horses.
- Maintaining accurate records and ensuring profit.
Customer Service Representative
5 Years- Focused on resolving first call resolution, identified the type of assistance caller needed (i.e. benefits and eligibility, billing and payments, authorizations for treatment, explanation of benefits and claims information) navigating through complex computer systems while listening to the customer.
- Processed orders for pharmacy, worked on onboarding team welcoming new business clients to Optum RX.
- Met the performance metrics in all areas of: call quality, customer care and attendance.
- Optum RX provides pharmacy care services.
Education
General Studies
Skills
Demonstrated ability to listen and build rapport with all customer types in a compassionate manner
Strong communication skills
empathy
Quick learner and ability to multi-task duties while understanding multiple products and benefits within each product.
A team player
Remote work experience with a dedicated secure work area
Customer service
Data entry
Attention to detail
Recordkeeping and file management
Office administration
Timeline
Farm and Ranch Administrator
Self Employed
01.2022 - CurrentRead More
Customer Service Representative
Optum RX
01.2017 - 01.2022Read More
Pima Community College
General Studies
Read More