Johnetta Mitchell

Use of pharmacy and scheduling programs for documentation and nurse scheduling of home

infusion visits.

Proactively communicate to field staff, nurse management, and patients. Investigate/research

issues and provide resolution.

Take initiative for problem solving with ability to multitask effectively and use critical thinking.

Correct and timely entry of data in appropriate systems.

Updating patient files and appointment information accurately Communicating information

and important details to other medical care staff

Contacting insurance companies regarding coverage, preapprovals, billing and other issues

Processing payments from patients and handling billing issues between patients and insurance

companies

Managing various types of paperwork and other clerical duties

Answer incoming calls professionally and seek to assist the patient

Register new patients into the EHR systemEducation and

Training

Certifications Book, cancel, and reschedule appointments

Input and update insurance information

Transfer calls to appropriate nurse advice staff when necessary

• Promoted superior experience by addressing customer concerns, demonstrating empathy and
• resolving problems swiftly.
• Answer inbound and outbound calls efficiently. Processed Credit Cards, E-Check & HSA cards
• for past due balances.
• Developed highly empathetic client relationships and earned reputation for exceeding service
• standard goals.
• Met all customer call guidelines including service levels, handle time and productivity.
• High volume customer service experience working in Windows, Microsoft, Citrix Review prior
• authorizations request to determine whether or not it was approved or denied through
• healthcare plan.
• Provide benefit information for upcoming enrollment year.
• Refilled prescriptions, processed overrides if applicable.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.

Caring for the personal needs, safety, and comfort of our residents.

• Assist residents with activities of daily living including wardrobe, personal hygiene, and mobility.
• Aid in daily tasks such as, use of telephone, laundry, transportation, and mail delivery.

Light housekeeping tasks and meal preparation. Medication reminders.

Observe and report changes in residents' condition and status.

Conduct rounds to monitor for hazards or incidents. Assist in dining including escorting residents

to dining room, serving, and clean up.

Companionship and conversation. Reported changes in patient condition to registered nurse or

physician.

Transported patients to treatment units, using wheelchair or stretcher

Answered call lights promptly and responded to patient needs accordingly.

Provided basic patient care by taking vital signs, measuring height and weight, and recording