Patrice Morgan
Gary,IN
Summary
Assisted teams in reaching organizational objectives through effective communication and collaboration. Supported scheduling and management of medical terminology to improve operational processes. Contributed extensive experience to promote a cooperative work atmosphere.
Supported communication and team collaboration in administrative tasks. Assisted in managing medical terminology and scheduling processes. Contributed 10 years of relevant experience to enhance team efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Kaiser Permanente
03.2019 - Current
- Ensured secure management of patient information and confidential medical records in compliance with HIPAA privacy regulations.
- Processed and maintained inpatient medical records through manual and electronic data entry. Assisted in compiling statistical information and entering physician orders and consult requests. Prepared patient statistics and provided reception services for incoming and outgoing customers. Utilized Microsoft Office software to compile data and create reports. Followed scheduling policies and procedures to facilitate appointment setting based on provider orders. Coordinated administrative services for patients, family members, and the public.
- Maintained composure in high-pressure environments while effectively resolving escalated issues.
- Collected and verified patient insurance information to ensure eligibility for benefits.
- Streamlined patient registration and verification processes to improve healthcare access.
- Executed insurance eligibility checks utilizing electronic health record systems to ensure precise billing.
- Embraced rapid adaptation to evolving healthcare demands, showcasing flexibility and dedication to quality patient care.
Customer Service Representative
Symetra Financial
07.2014 - 11.2016
- Oversaw customer interactions in a busy call center, fostering a positive service experience. Developed strategies to enhance customer satisfaction and streamline support processes. Trained new team members on effective communication techniques and service protocols.
- Utilized strong written and verbal communication abilities to enhance team interactions and stakeholder engagement.
- Redesigned call center workflows to support operational efficiency and improve customer experience.
- Investigated and resolved customer issues promptly to enhance satisfaction.
- Fostered customer loyalty by employing active listening skills to address needs and concerns, resulting in positive client feedback.
Recovery specialist/customer service representative
sentry credit
08.2013 - 07.2014
- Executed customer service strategies to recover overdue payments and maintain financial stability.
- Collaborated on payment plan strategies to ensure accounts remained current with creditors.
- Analyzed accounts to identify trends and implement targeted recovery plans, improving overall performance.
Account Manager
National Bureau of Merchant Service
01.2011 - 10.2012
- Duties include providing worldwide merchants with a variety of credit card processing service
- Customer Service call center, oversee and train employees within department.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Data Collector
Interviewing Service Of America
01.2008 - 01.2009
- Ensured secure management of patient information and confidential medical records in compliance with HIPAA privacy regulations.
- Processed and maintained inpatient medical records through manual and electronic data entry. Assisted in compiling statistical information and entering physician orders and consult requests. Prepared patient statistics and provided reception services for incoming and outgoing customers. Utilized Microsoft Office software to compile data and create reports. Followed scheduling policies and procedures to facilitate appointment setting based on provider orders. Coordinated administrative services for patients, family members, and the public.
- Maintained composure in high-pressure environments while effectively resolving escalated issues.
- Collected and verified patient insurance information to ensure eligibility for benefits.
- Streamlined patient registration and verification processes to improve healthcare access.
- Executed insurance eligibility checks utilizing electronic health record systems to ensure precise billing.
- Embraced rapid adaptation to evolving healthcare demands, showcasing flexibility and dedication to quality patient care.
Education
Diploma/ certification in Medical Assisting -
Bryman College
Los Angeles, CA01.2005
High school Diploma -
Desert Winds High School
Lancaster, CA01.2003
Skills
- Including demonstrated interpersonal skills, Ability to work under pressure and perform in call center environment utilizing telephony-related production tools Able to maintain good attendance history and report to work at scheduled time Superior verbal and proficient writing skills Basic to moderate skills with Microsoft Office and other software applications Ability to multi-task and prioritize high level of attention to detail Advanced in Microsoft word, Microsoft excel power point Lexus nexus(Accurint) QuickBooks, SOS mainframe (8 years)
- Patient check-in
- HIPAA Compliance
- Reliability and Dedication
- Team Leadership
Certification
- Medical Assistant
- Advanced in Front and back office procedures.
Additional Information
- Qualifications: Over 10 years experience customer service field. Advanced in all general office procedures. dedicated, reliable and trainable. Verifiable letters is recommendations.
Timeline
Patient Access Representative
Kaiser Permanente
03.2019 - Current
Customer Service Representative
Symetra Financial
07.2014 - 11.2016
Recovery specialist/customer service representative
sentry credit
08.2013 - 07.2014
Account Manager
National Bureau of Merchant Service
01.2011 - 10.2012
Data Collector
Interviewing Service Of America
01.2008 - 01.2009
Diploma/ certification in Medical Assisting -
Bryman College
High school Diploma -
Desert Winds High School