Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolyn Owens

Jefferson City,US

Summary

Knowledgeable and Professional Receptionist skilled in Administrative support and customer service. Bringing several years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills Dependable Unemployment Specialist with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

2026
2026
years of professional experience

Work History

Unemployment Specialist

State Of Missouri
06.2023 - 06.2025
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Review unemployment claims to interpret and explain overpayments and collection actions.
  • Answered questions and responded to inquiries to deliver high level of service to claimant.

Administrative Assistant

Columbia Orthopedic Group
11.2014 - 12.2020
  • Coordinated Depositions and Scheduled patient appointments
  • Entered invoice data into company database and updated details
  • Monitoring spreadsheets and updating reports, monthly billing
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files

Central Registration Clerk

Capital Region Medical Center
09/21/21 - 5/26/23
  • Contacted insurance carriers to verify coverage, copays and deductible information for patients.
  • Run eligibility on all available insurance plans and reviews patient financial
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.

Education

High School Diploma -

Jefferson City High School
Jefferson City, MO
05.1982

Skills

  • Cash Deposit Preparation
  • Data Entry documentation
  • Check Processing
  • Timeline Planning and Management
  • Insurance Eligibility
  • Excel Spreadsheets
  • Multi-line phone systems
  • Medical Terminology
  • Self-Starter
  • Microsoft Office

Timeline

Unemployment Specialist

State Of Missouri
06.2023 - 06.2025

Administrative Assistant

Columbia Orthopedic Group
11.2014 - 12.2020

High School Diploma -

Jefferson City High School

Central Registration Clerk

Capital Region Medical Center
09/21/21 - 5/26/23

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Carolyn Owens