Carolyn Parks
Atlanta,GA
Summary
A broad-based communication, training, customer service and procure-to-pay professional with a unique combination of exceptional functional, technical, and interpersonal skills.
A proven track record of significant improvements in work processes, productivity, quality, and customer satisfaction while reducing costs and creating a positive work environment.
Outstanding Communicator, coach, strategic thinker and decision-maker whose business experience is complemented by advanced education and recognized certifications.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Senior Manager, Communication and Education
Voya Financial
04.2005 - Current
- Plan, research, develop and execute employee communication strategies that drive positive communication flow across the organization, as well as foster a clear understanding of programs, policies and tools.
- Design, develop, deliver and maintain skill-based self-directed, classroom and virtual classroom modules based on instructional design standards and Voya guidelines.
- Develop and maintain 300+ Intranet content pages supporting and promoting Voya Source-to-Pay process, policies and technology.
- Serve as a leader and mentor supporting and ensuring the success of Voya Employee-Led Councils.
HCM Training and Development Professional
PeopleSoft
11.1995 - 01.2005
- Developed trusted partnerships with business unit leaders to assess employee performance and critical development needs, propose and design strategic action plans, and implement recommended solutions.
- Performed a key role in designing and delivering ongoing management and organizational development initiatives, including: change management, retention, team building, performance management and employee orientation programs.
- Effectively designed and implemented instructor-led, e-learning, and self-study training solutions for professional service consultants.
- Successfully planned, managed, and executed international PeopleSoft Instructor Development Conference.
Employee Benefits and Communication Consultant
Aon Hewitt, Hewitt Associates
08.1989 - 10.1995
- Successfully consulted with clients on 401(k) plan topics, and performed 401(k) plan processing duties for several large, decentralized organizations.
- Performed a key role in planning, developing, implementing, and measuring strategic employee benefits communications for large, decentralized organizations.
- Effectively facilitated multi-media employee education programs to promote 401(k) plan participation and improve employee investment results.
- Enhanced media statements and presentations before sending to general public or media organizations.
Education
Master of Arts - Communication
Georgia State University
Atlanta, GABachelor of Science - Finance And Marketing
Marquette University
Milwaukee, WISkills
- Corporate communications
- Business administration
- Customer service
- Mentoring
- Change management
- Training and facilitation
- Intranet management
- Procurement
- Employee benefits and HR principles
- Cross-functional collaboration
- Organizational development
- Troubleshooting and problem resolution
Certification
Myers-Briggs Type Indicator (MBTI) certified
Timeline
Senior Manager, Communication and Education
Voya Financial
04.2005 - Current
HCM Training and Development Professional
PeopleSoft
11.1995 - 01.2005
Employee Benefits and Communication Consultant
Aon Hewitt, Hewitt Associates
08.1989 - 10.1995
Master of Arts - Communication
Georgia State University
Bachelor of Science - Finance And Marketing
Marquette University
Myers-Briggs Type Indicator (MBTI) certified
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