Hi, I’m
Carolyn Pecoraro
Program Manager
Milford,NH
Summary
Accomplished program and operations leader with a track record of driving cross-functional initiatives, leading teams, and enhancing systems in both corporate and nonprofit sectors. Demonstrated expertise in optimizing processes, engaging stakeholders, and coaching team members to achieve desired outcomes. Skilled at thriving in dynamic, remote work environments and utilizing tools such as Salesforce, Excel, Monday.com, and Trello to streamline operations. Committed to creating scalable programs, aligning individuals and processes, and fostering collaboration and continuous improvement to deliver impactful results.
Overview
12
years of professional experience
2009
years of post-secondary education
1
Certification
Work History
Verité
Program Manager
10.2024 - Current
Job overview
- Streamlined program tracking by implementing Trello workflows, improving task visibility and accountability across remote teams
- Collaborated with cross-functional staff to deliver community services, ensuring alignment with funding requirements and strategic goals
- Developed internal SOPs to increase efficiency and reduce miscommunication across programs
- Supported grant compliance and reporting efforts through Excel-based tracking and stakeholder communication
- Acted as a thought partner to senior leadership, contributing to operational improvements beyond core responsibilities
PC Connection Inc.
Program Manager
11.2022 - 04.2024
Job overview
- Managed a cross-functional team of 17 employees, coaching performance and driving alignment across departments
- Implemented process improvement and customer engagement strategies that supported $210M in new and renewal revenue.
- Facilitated recurring team and stakeholder meetings to ensure project progress, risk mitigation, and transparent communication
- Oversaw the implementation of project management tools (Monday.com, Trello), standardizing workflows and increasing team efficiency
- Drove multiple concurrent initiatives from planning to execution while maintaining a people-first leadership style
PC Connection Inc.
Senior Program Specialist
07.2022 - 11.2022
Job overview
- Increased gross profits by developing high-impact upsell strategies and scalable sales processes.
- Authored 20+ process optimization documents, streamlining operations and enhancing stakeholder collaboration.
PC Connection Inc.
Program Specialist, Partner Development & Licensing Operations Specialist
01.2017 - 01.2022
City of Nashua
Benefits Specialist
01.2016 - 12.2016
Job overview
- Saved $125K through benefits optimization.
UnitedHealth Group
Senior Service Account Manager
01.2014 - 12.2016
Job overview
- Led VIP client service initiatives to improve retention.
Education
University of Pittsburgh
Bachelor of Arts from English & Political Science
Skills
Program & Project Management
Operations & Process Optimization
Stakeholder & Community Engagement
Project management
Risk analysis and management
Team leadership
Decision-making
Strategic planning
Stakeholder management
Change management
Performance monitoring
Program leadership
Certification
Program Management & Leadership Development – Various Corporate Training Initiatives
Awards
- Microsoft Excellence MVP – Connection Microsoft Center of Excellence (2023, 2019, 2018)
- BSG Hero Award – Connection Business Solutions Group (2022)
Volunteerism And Community Impact
- Financial Confidence Coach – Supporting personal empowerment through financial wellness.
- Habitat for Humanity Volunteer – Advancing equitable access to housing.
- Sato Heart Rescue Volunteer – Promoting animal welfare through rehabilitation and adoption support.
- Darbster Rescue Volunteer – Enhancing shelter operations to improve outcomes for rescued animals.
Timeline
Program Manager
Verité
10.2024 - Current
Program Manager
PC Connection Inc.
11.2022 - 04.2024
Senior Program Specialist
PC Connection Inc.
07.2022 - 11.2022
Program Specialist, Partner Development & Licensing Operations Specialist
PC Connection Inc.
01.2017 - 01.2022
Benefits Specialist
City of Nashua
01.2016 - 12.2016
Senior Service Account Manager
UnitedHealth Group
01.2014 - 12.2016
University of Pittsburgh
Bachelor of Arts from English & Political Science
01.2009