Summary
Overview
Work History
Education
Skills
Timeline
Gardening, Refinishing furniture, traveling
Certifications and tools
Gardening, Refinishing furniture, traveling
Generic

Ellen Ruddy

FL

Summary

Accomplished in customer relationship building and project management for strategic clients, including USPS and The City of New York. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Capable of managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

31
31
years of professional experience

Work History

Program Manager

ChargePoint
10.2014 - Current
  • Designed Customer programs and executed them to completion
  • Cross functional leadership spanning a variety of departments within ChargePoint i.e
  • Engineering, Service & Support, Legal, Accounting and CSM
  • Managed USPS a $40M contract
  • Monitored progress against goals, adjusting plans as necessary in order to meet changing requirements
  • Prepared project status reports and communicated updates to stakeholders
  • Bi-weekly program meeting to ensure targets were being completed on time.

Manager, Customer Success Manager

ChargePoint
04.2021 - 04.2024
  • Spearheaded customer success initiatives for high-profile national accounts like City of New York, Facebook, and Port Authority of NY & NJ, driving customer satisfaction and expansion by 30%
  • Directed a team of 10 in achieving key performance indicators (KPIs) 98% achievement month over month
  • Created Monthly Webinar Training Program for our customers
  • Collaborated across departments to align customer success strategies with company objectives and improve team performance.

Customer Success Manager - East Coast and Eastern Canada Territory

ChargePoint
09.2017 - 04.2024
  • Consistently surpassed sales quotas by 115% while managing key accounts in the East Coast and Eastern Canada, contributing to business growth utilizing additional stations and SaaS renewals
  • Collaborated with cross-functional teams, including Sales, Engineering, and Product, to improve customer onboarding and retention processes
  • Enhanced customer experience, reducing escalations by 30% and improving overall client satisfaction
  • Achieved Presidents Club FY 2022, 2021, 2020.

Sales Development Rep. East Coast and Eastern Canada Territory

ChargePoint
10.2014 - 04.2017
  • Consistently overachieving on my quota 110-120%
  • Received SDR award of the year for 2016.
  • Expanded client base by conducting market research to identify new prospects and potential business opportunities.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Crafted persuasive sales pitches to communicate value of company products and services.
  • Strengthened client trust and loyalty by resolving issues quickly, often turning potential losses into upsell opportunities.
  • Optimized sales pitch by integrating storytelling, making value proposition more relatable to prospective clients.

Senior Account Executive

Survey.com
01.2009 - 01.2014
  • Grew sales by 33% by building relationships with multinational clients such as Johnson Controls, Microsoft, Kohl’s, and Trend Micro
  • Developed and implemented project management strategies for mobile and web-based market research, improving delivery timelines by up to 40%
  • Played a key role in onboarding new clients, including delivering client training sessions and ensuring project objectives were met.

Senior Sales Representative

SolutionWare
01.1994 - 01.2009
  • Led sales initiatives for SaaS software solutions, increasing company sales by 75% through targeted outreach and relationship management
  • Played a key role in converting competitive customers, driving new business growth
  • Maintained existing accounts including Fortune 1000 companies and small/medium businesses and leveraged these into additional modules and licenses of our software
  • Managed a marketing campaign including mailings to potential customers and marketing to customers
  • Implemented a Training Tip of the week program to clients which was well received by customers
  • Automated the renewal of service agreements–managed one other person on this for the majority of the time I worked there.

Education

Skills

  • Program & Project Management
  • Customer Relationship building
  • Strategic Planning & Execution
  • Cross-Functional Leadership
  • JIRA, MS Project, Confluence, Smartsheets - Salesforce (SFDC), MS Office (Excel, PowerPoint)
  • Stakeholder Management & Communication
  • Team leadership
  • Demonstrating exceptional problem-solving capabilities and customer training acumen
  • Decision-Making
  • Remote Team Management
  • Program Reviews
  • Scope Management

Timeline

Manager, Customer Success Manager

ChargePoint
04.2021 - 04.2024

Customer Success Manager - East Coast and Eastern Canada Territory

ChargePoint
09.2017 - 04.2024

Sales Development Rep. East Coast and Eastern Canada Territory

ChargePoint
10.2014 - 04.2017

Program Manager

ChargePoint
10.2014 - Current

Senior Account Executive

Survey.com
01.2009 - 01.2014

Senior Sales Representative

SolutionWare
01.1994 - 01.2009

Gardening, Refinishing furniture, traveling

Love to work in the garden, it's relaxing. I have a flair for taking a older piece and repurposing it and making it beautiful again. Love to travel, meet new people, see the sites of US and Globally. 

Certifications and tools

  • LinkedIn Learning: Project Management Foundations, https://www.linkedin.com/learning/certificates/106ab0bd3b567e3ab925cb0e066130c583c3fcef1755a%20fe08a173e7425cc4142
  • LinkedIn Learning: Managing Project Risks and Changes, https://www.linkedin.com/learning/certificates/cb680b6c138edc7a66cb7c8622b451794a4b153ca971%204f1653f5a61cc769dbf7

Gardening, Refinishing furniture, traveling

Love to work in the garden, it's relaxing. I have a flair for taking a older piece and repurposing it and making it beautiful again. Love to travel, meet new people, see the sites of US and Globally. 

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Ellen Ruddy