Carolyn Persaud
Queens,NY
Summary
Strategic HR Director specializing in compliance management and performance enhancement. Developed training programs that significantly improved patient satisfaction and employee engagement. Led initiatives to strengthen HR policies, enhance organizational effectiveness, and mitigate legal risks. Expertise in policy writing, compliance, performance improvement, and talent acquisition.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HR Director
ABI HealthCare
Flushing, NY
08.2014 - Current
- Direct HR operations for a multi-site home care agency, ensuring compliance for over 16,000 caregivers and 250 staff, while enhancing organizational effectiveness through strategic initiatives.
- Reduce caregiver turnover by 45% within 12 months through a tiered recognition program and enhanced onboarding, resulting in improved employee retention and satisfaction.
- Develop comprehensive caregiver training module, boosting patient satisfaction scores by 68% based on patient feedback and metrics used to measure satisfaction.
- Lead full-cycle recruitment and coordinate efforts for RNs and HHAs, optimizing ATS to shorten time-to-hire by two days and successfully attracting top healthcare professionals.
- Oversee benefits management and workers' compensation claims, leading to a 50k reduction in insurance costs through effective negotiation and program management.
- Standardize disciplinary and grievance processes, reducing legal risk while improving internal morale and fostering a positive workplace culture.
- Increase employee Net Promoter Score by 24% within six months through strategic HR initiatives and employee engagement programs.
- Research applicable employment laws and regulations to ensure best practices are followed in areas such as wage and hour law, equal opportunity employment, and harassment prevention.
- Develop and implement strategies to support identifying, promoting, and retaining high performers in the organization.
- Administer the employee engagement survey process, including the debriefing of results and corrective actions to address areas of opportunity, and reinforce high engagement areas.
- Lead internal teams in the development and implementation of change initiatives that positively impact employee engagement.
- Handle sensitive employee and company information with the highest level of confidentiality and discretion, investigating workplace issues with professionalism and sensitivity.
- Develop and implemented HR policies aligned with organizational goals.
- Lead performance management initiatives to improve employee engagement.
- Collaborate with leadership on strategic workforce planning efforts.
- Conduct employee orientation programs to introduce new hires to company policies and procedures.
- Implement diversity initiatives designed to promote an inclusive work environment where everyone is respected, regardless of race, gender identity and expression, or sexual orientation.
- Collaborate with other departments to support their business objectives through effective HR initiatives.
- Initiate the employee evaluation process and recommend policy changes to help staff progress toward desired readiness goals.
- Conduct comprehensive internal audits to assess compliance with regulatory standards.
- Analyze audit findings, and prepare detailed reports for management review.
- Develop audit plans based on risk assessments and organizational needs.
- Oversee corrective action plans to remedy structural, organizational, and departmental issues.
- Collaborate with external partners to complete audits.
- Direct and train team members to enhance audit department performance and increase operational efficiency.
- Cross-train employees, enabling the completion of priority tasks during personnel absences.
- Foster partnerships with key stakeholders to enhance organizational performance.
- Lead strategic planning and implementation of company-wide initiatives.
- Direct cross-functional teams to streamline operational processes and improve efficiency.
- Create effective communication strategies between management team members and employees at all levels of the organization.
- Cultivate a culture of collaboration among department heads to facilitate cross-functional project execution.
- Coordinate with IT department to implement new technologies and systems enhancements.
- Attend conferences, workshops, and special events to recruit qualified candidates for the company, managing the delivery of customer-focused HR services to increase the hire rate and reduce churn.
Education
MBA - Health Services & Risk Management
MCNY
New York06-2018
Skills
- Strategic thinking
- Team leadership
- Background checks
- Change management
- HR policy development
- Diversity and inclusion
- Compliance auditing
- Regulatory compliance
- Compliance management
- Performance management
- Human resources strategy
- Organizational development
- Cross-functional team leadership
- Retention strategies/Forecasting
Certification
SHRM
Timeline
HR Director
ABI HealthCare
08.2014 - Current
MBA - Health Services & Risk Management
MCNY