Carolyn Polomarenko
Fort Worth,TX
Summary
Proven to excel in high-pressure environments at HMEA by problem-solving with excellent communication skills, working with clients and staff in high stress situations. Dependability and a knack for multitasking, I consistently contributed to team success, achieving notable improvements in operational efficiency and client quality of life. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Support Mentally Disabled Adults
Horace Mann Education Associates
2011.12 - 2024.06
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Guest Services Agent
Courtyard By Marriott
2018.06 - 2018.12
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Coordinated transportation arrangements for guests, including airport pick-ups and drop-offs as needed.
- Participated in ongoing training programs to stay current on industry trends and best practices in hospitality services.
- Monitored inventory levels of office supplies and promotional materials, placing orders as necessary for timely replenishment.
Girl Scout Leader
Girl Scouts Of Eastern Massachusetts
2002.09 - 2013.06
- Established and maintained safe and positive environment for Girl Scouts to grow, learn and have fun.
- Encouraged Girl Scouts to develop own leadership skills through hands-on experiences.
- Strengthened relationships with local businesses and organizations by collaborating on mutually beneficial partnerships and events.
- Organized special events like ceremonies or celebrations to recognize scout achievements in a memorable way.
- Delivered an unforgettable Girl Scout experience for all members by continuously seeking opportunities to expand horizons, challenge comfort zones, and create lasting memories together.
Catechist
Saint Michael's Parish
2001.09 - 2013.05
- Encouraged critical thinking by posing thought-provoking questions during class discussions, challenging students to explore their beliefs more deeply.
- Built strong connections with parish leadership, working collaboratively towards shared goals related to faith formation within the community.
- Taught 1-7 grade students
- Prepared one-hour lesson plans using an established syllabus.
Education
High School Diploma -
Woburn High School
Woburn, MASkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Calm Under Pressure
- Customer Service
- Problem-Solving
Certification
- MAP, SOLVE, First Aid, and CPR Certified
- Home Health Aid Certification in Massachusetts
- MA Drivers License
Timeline
Guest Services Agent
Courtyard By Marriott
2018.06 - 2018.12
Support Mentally Disabled Adults
Horace Mann Education Associates
2011.12 - 2024.06
Girl Scout Leader
Girl Scouts Of Eastern Massachusetts
2002.09 - 2013.06
Catechist
Saint Michael's Parish
2001.09 - 2013.05
High School Diploma -
Woburn High School
- MAP, SOLVE, First Aid, and CPR Certified
- Home Health Aid Certification in Massachusetts
- MA Drivers License
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