Isabelle Esparza
Manteca,CA
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Patient and dedicated instructor skilled at developing and promoting interactive learning within group environment. Experienced working with adults from wide array of cultural backgrounds to teach life skills. Positive educator patient with students, consistently dedicating extra time for one-on-one instruction to teach difficult lessons.
Overview
3
3
years of professional experience
Work History
Instructor for Disabled Adults
Valley Caps
01.2023 - Current
- Personalized instruction based on needs, interests and capabilities of individual students.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
- Conducted group lectures and small-group instruction to teach and reinforce concepts.
- Supplemented instruction and increased student understanding with use of audio-visual equipment and other technology.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Helped guide students on community outings, helping them with money management skills and behavioral hardships in public.
- Guided students through personal care when needed.
- Took on custodial duties to keep site to a clean standard.
Courtesy Clerk
Raley's Supermarket
01.2022 - 08.2022
- I helped bag costumer's groceries
- Merchandise stocking
- Loss prevention
- Helped customers find products in the store
- Restocked shelves
- Cleaned bathrooms and cafe
- Pushed carts from the lot to the front of the store.
Hostess/Cashier
01.2021 - 05.2021
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts and provided change
- Trained new team members in cash register operation, stock procedures and customer services
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively defused intense situations
- Seated customers and waited on them if needed.
Education
High School Diploma -
Mckinney High School
05.2021
Skills
- POS Systems
- Customer Service
- Cash Handling
- Complaint Resolution
- Cooperative Attitude
- Policies and Procedures
- Problem Solving
- Cleaning and Sanitizing
- Cash Register Operations
- Honest and Dependable
- Merchandise Packaging
- Customer Transactions
- Work Task Prioritization
- Payment Processing
- Detail-Oriented
- Honest and Ethical
- Price Identification
- Reliable and Responsible
- Product Scanning
- Credits and Refunds
- Merchandise Restocking
- Customer Assistance
- Credit and Cash Transactions
- Cash Register Operation
- Create Instructional Materials
- Positive Reinforcement Strategies
- Social Skills
- Instructional Improvements
- Phonics
- Comprehensive Adult Assessment Systems (CASAS)
- Lesson Plan Development
- Classroom Integration
- Lesson Planning Expertise
- IEP Comprehension
- Different Learning Styles
- Group and Individual Instruction
- Small Group Instruction
- Proficiency in Creating and Maintaining Schedules
- Teacher Support
- Behavior Modification
- Adult Education
- First Aid and CPR Certified
- Positive Learning Environment
Timeline
Instructor for Disabled Adults
Valley Caps
01.2023 - Current
Courtesy Clerk
Raley's Supermarket
01.2022 - 08.2022
Hostess/Cashier
01.2021 - 05.2021
High School Diploma -
Mckinney High School