CAROLYN PORNUEVO
Romeoville,IL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Pragmatic Analyst versed in secured card personalization/chip cards. Offering 15 years of experience organizing, modeling and analyzing data to forecast business trends. Efficient, decisive and thorough professional.
Overview
26
26
years of professional experience
Work History
Co Owner
CJ General Merchandise, LLC
06.2020 - Current
- Co-Owner of a small business which are procured from liquidators and wholesalers
- Bids for bulk items, negotiate pricing with selected vendor
- Mark up each sellable item accordingly with gross margin of 30% - 40% from buy price
- Provides quick and accurate response to online buyers
- Ensure shipments arrive safely, on time and in conformance with item posted online
- Highly rated seller in Facebook Marketplace, OfferUp and Mercari.
Implementations-Conversions Analyst II
Fidelity National Information System (FIS)
Bolingbrook , IL
07.2021 - 02.2023
- Document and validate customer's business requirements for their EMV chip card conversion
- Assigned to work with Major Financial Institution across the country to implement best practices in preparation for their EMV project rollout
- A 'go-to' resource for specific functional areas for both internal and external users
- Conducted data analysis, product mapping and client interviews to assess data requirements for Card Production project / EMV Conversions
- Performed tests to ensure new, customized card programs meet customer specific needs
- Coordinated and conducted readiness reviews to ensure conversion is proceeding correctly
- Training customers in new systems and procedures as needed
- Attend internal project meetings and provide status on progress of activities and deliverables
- Provide customers with follow-up consulting and general assistance in areas of expertise.
Procurement Analyst I
Fidelity National Information System (FIS)
Bolingbrook , IL
04.2016 - 07.2021
- Purchase supply of products/materials required for client's card package from debit/credit card plastic, mailer, inserts and envelopes
- As well as determine the lowest cost for products/materials
- Track and record orders, receive orders and document arrivals via internal ordering system
- Manage supply base, analyze market and delivery systems
- Source and interview vendors; negotiate contracts and costs
- Analyze supply base, prepare requisitions and purchase orders
- Monitor order expenses to ensure Gross Profit Margin is met
- Communicate performances and costs to management
- Recommend new processes or systems for improvement; implement new ideas and strategies
- Organize and schedule procurements in a timely manner
- Operate equipment and follow all safety procedures
- Comply to scorecard measurement system to track values
- Communicate with vendors, clients, customers, team members, and managers to align goals.
Client Services Manager II
Fidelity National Information System (FIS)
Romeoville , IL
01.2008 - 04.2016
- Serviced assigned Major Financial institutions across United States, drives best practices, and improves client outcomes through excellent customer service and operational excellence
- Serves as the primary administrative point of contact and advocate for assigned institutions
- Develops holistic plan management routines that help identify plan efficiency opportunities
- Proactively brings data driven insights to integrated team and institutional clients
- Responds to customers' inquiries and manage issues that arise with Card Production
- Deepens relationships with plan sponsors, HR partners, and internal support teams
- Works with business partners to implement business plans and structured communication process and activities that deliver on business goals
- Partners with CSM I in pooled model to ensure specific administrative and operational activities are managed for institutional clients.
Retail Branch Assistant Manager
TCF National Bank
Naperville , IL
08.2005 - 01.2008
- Assist customers with requests and/or complaints; research account problems
- Supervise teller balancing procedures; assist tellers with problems and questions on procedures
- Order and issue teller cash as needed, balance the vault
- Audit teller cash drawers regularly
- Ensure monthly Sales Quota are met.
Sales Support Representative
Sammons Preston
Bolingbrook , IL
05.2003 - 08.2005
- Ensured that all orders are processed in a timely manner
- Responded to customer complaints and queries while also performing administrative tasks such as researching new products or strategies for the company's success
- Providing troubleshooting assistance for customer orders, account statuses and relevant problems
- Providing data and guides to help the sales team
- Developing and monitoring performance indicators.
Technical Support Representative
Adecco - Sharp Electronics
Bolingbrook , IL
06.2002 - 05.2003
- Responsibilities include diagnosing and repairing faults, resolving Projector TV issues, and configuring hardware and software.
Call Center Customer Service Representative
Sprint PCS
Bolingbrook , IL
03.2000 - 06.2002
- Call Center Agent, takes calls from Sprint PCS customers answering questions or addressing any concerns they may have
- Duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
Technical Support Representative
National Support Center
Naperville , IL
06.1998 - 03.2000
- Takes calls from 3COM/US Robotics Modem customers
- Provided Level I Tech Support for their 3COM/US Robotics internal and external modems
- Assisted with customer's computer configuration to ensure compatibility with 3COM Modems.
Education
BS Computer Science -
Adamson University
Skills
- Business Process Management
- Client Services
- Interpersonal Skills
- Analytical Skills
- Technical expertise
- Problem-solving
- Client Focused
- Project Management
- Effective in Crucial Conversation
- Attention to detail
- Skilled Multi Tasker
- Microsoft Office
- Requirements Gathering
- Client communications
- Requirements Analysis
- Task Delegation
- Project Planning
- Scope Management
- Project Scheduling
- Client Relations
- Meeting facilitation
- Multi-tasking skills
- Purchasing and procurement
- Organization skills
- Process Improvement
- Project Coordination
- Root Cause Analysis
- Project Documentation
Affiliations
- Loves to play indoor Badminton and cycling.
Timeline
Implementations-Conversions Analyst II
Fidelity National Information System (FIS)
07.2021 - 02.2023
Co Owner
CJ General Merchandise, LLC
06.2020 - Current
Procurement Analyst I
Fidelity National Information System (FIS)
04.2016 - 07.2021
Client Services Manager II
Fidelity National Information System (FIS)
01.2008 - 04.2016
Retail Branch Assistant Manager
TCF National Bank
08.2005 - 01.2008
Sales Support Representative
Sammons Preston
05.2003 - 08.2005
Technical Support Representative
Adecco - Sharp Electronics
06.2002 - 05.2003
Call Center Customer Service Representative
Sprint PCS
03.2000 - 06.2002
Technical Support Representative
National Support Center
06.1998 - 03.2000
BS Computer Science -
Adamson University
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