Carolyn Pratt
Shreveport,Louisiana
Summary
Proven UNIT CLERK/CNA at Willis-Knighton Progressive Care Center, adept in HIPAA compliance and critical thinking, enhanced team productivity through efficient call handling and chart management. Demonstrated excellence in customer service and office coordination, contributing to improved infection control measures and streamlined healthcare processes.
Overview
6
6
years of professional experience
Work History
UNIT CLERK/CNA
WILLIS -KNIGHTON PROGRESSIVE CARE CENTER
04.2014 - 03.2020
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
Education
High School Diploma -
Fair Park High School
Shreveport, LASkills
- HIPAA Compliance
- Preparing charts
- Documentation skills
- Multi-line phone system
- Chart updating
- Supply Restocking
- Patient Scheduling
- Documenting vital signs
- Arranging transportation
- Scheduling labs
- Problem-Solving
- Customer Service
- Appointment Scheduling
- Appointment Setting
- Adaptable and Flexible
- Staff Leadership
- Collaboration and Teamwork
- Critical Thinking
- Office Coordination
Timeline
UNIT CLERK/CNA
WILLIS -KNIGHTON PROGRESSIVE CARE CENTER
04.2014 - 03.2020
High School Diploma -
Fair Park High School
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