Sara Scholten
Muscatine,IA
Overview
12
12
years of professional experience
1
1
Certification
Work History
Unit Clerk/cna
University of Iowa Hospital and Clinics
Iowa City, IA
05.2023 - Current
- Managed patient records and maintained confidentiality in a healthcare environment.
- Coordinated communication between medical staff and patients effectively and efficiently.
- Assisted with scheduling appointments and updating patient information in the system.
- Processed incoming calls and directed inquiries to appropriate departments promptly.
- Organized medical charts and ensured accurate filing for easy access by staff.
- Utilized hospital software for managing patient admissions and discharges smoothly.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Assisted nursing and medical staff in clerical duties to support patient care.
- Assisted in the preparation of patient charts and medical records.
- Maintained confidentiality of all patient information.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Scanned documents into computer databases for storage purposes.
- Scheduled appointments for patients and coordinated transportation services when necessary.
DSP
Crossroads Systems
Muscatine, Iowa
03.2023 - 05.2023
- Assisted patients with daily living activities and personal hygiene tasks.
- Supported mobility by helping patients move safely within the facility.
- Maintained cleanliness and safety of patient environments and equipment.
- Communicated effectively with patients to understand their needs and concerns.
- Collaborated with healthcare team members to enhance patient care quality.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
CNA
Genesis Medical Center
Davenport, IA
11.2022 - 05.2023
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff.
- Documented patient care accurately in medical records and reports.
- Maintained cleanliness and safety of patient environments and equipment.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
Program Supervisor
REM of Iowa
Muscatine, IA
07.2019 - 03.2023
- Supervised daily operations of community-based programs for individuals with disabilities.
- Coordinated staff schedules to ensure adequate coverage for all program activities.
- Led training sessions for new staff on program policies and procedures.
- Developed individualized support plans in collaboration with clients and families.
- Facilitated communication between clients, families, and service providers to enhance support services.
- Assisted in budget management for program resources and supplies allocation.
- Managed day-to-day residential services, met individual transportation needs and maintained safe and high-quality home environments.
- Attended conferences related to program topics or goals.
- Oversaw client caseload for non-profit agency, managed assessments and functional analyses, developed individualized treatment plans and measured ongoing effectiveness of plans.
Manager
Dairy Queen Grill & Chill
Muscatine, IA
12.2013 - 11.2015
- Provided leadership during times of organizational change or crisis situations.
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Trained employees on additional job positions to maintain coverage of roles.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
CNA - Nursing
Muscatine Community College
Muscatine, IA01-2023
Skills
- Patient record management
- Medical software utilization
- Appointment scheduling
- Confidentiality compliance
- Chart organization
- Communication coordination
- Document scanning
- Patient care support
- Time management
- Problem solving
- Customer service
- Data entry
- Admitting management
- Vitals documentation
- Reception management
- Supply restocking
- Healthcare software
- Records scanning
- Faxing orders
- Phone reception
- Strong organization
- Medical forms
- Patient scheduling
- Documentation skills
- Scheduling labs
- HIPAA compliance
- Appointment setting
- Office administration
- Keyboarding
- Medical billing codes
Certification
- CPR certification
- Medicine certification
- CNA certification
Timeline
Unit Clerk/cna
University of Iowa Hospital and Clinics
05.2023 - Current
DSP
Crossroads Systems
03.2023 - 05.2023
CNA
Genesis Medical Center
11.2022 - 05.2023
Program Supervisor
REM of Iowa
07.2019 - 03.2023
Manager
Dairy Queen Grill & Chill
12.2013 - 11.2015
CNA - Nursing
Muscatine Community College