Carolyn Prince
Panama City,FL
Summary
Talented estimator with several years of experience developing estimates of construction projects. Prepares accurate and comprehensive data. Maintains detailed knowledge of products available in market.
Practical professional with strong background in developing detailed estimates by analyzing project plans and requirements. Adept at defining project goals, scopes and schedules to identify exact costs. Professional in presenting data, cost and reports to clients while listening to feedback and adjusting estimate details.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
30
30
years of professional experience
Work History
Barber
REDHORSE
Panama City, Florida
05.2010 - Current
- Owner and Barber at REDHORSE Barbershop
- Attended continuing education classes related to barbering techniques.
- Communicated effectively with customers to create a pleasant experience.
- Kept up to date on new trends in men's hairstyles and facial hair designs.
- Greeted customers, provided consultation services and identified customer needs.
- Maintained inventory of supplies such as clippers, scissors and razors.
- Established a professional relationship with clients by providing quality haircuts and styling services.
- Assisted other barbers as needed during busy times or when short staffed.
- Inspected equipment regularly to ensure proper functioning before use.
- Demonstrated knowledge of products available for sale in the store.
- Ensured all safety precautions were taken while performing haircuts.
- Managed cash register transactions accurately and efficiently.
- Provided excellent customer service by responding quickly to inquiries or complaints.
- Followed established procedures for cutting hair according to customer requests.
- Managed cash register transactions accurately.
- Maintained cleanliness of the barber station, including sterilizing tools and sanitizing work areas.
- Provided hair care advice, including product recommendations and styling tips.
- Performed various cuts, trims and shaves using clippers, scissors and razors.
- Participated in promotional activities designed to increase business revenue.
- Scheduled appointments for clients based on availability of staff members.
- Adhered to state regulations regarding licensing requirements.
- Responded to customer inquiries by phone, email, and in person.
- Clipped and sheared hair into diverse cuts and fades for customers.
- Maximized profits and sustained operations through implementation of new sales strategies and marketing promotions.
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Resolved customers concerns with knowledgeable and professional approach.
- Met with customers to discuss style options, preferences, and special requirements.
- Utilized diverse knowledge to style hair as requested.
- Handled incoming phone calls and scheduled appointments.
- Shaved customers using standard and straight razors or clippers.
- Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
- Pursued continuing education and training to stay up to date with new trends and techniques.
Paint Department Manager
Home Depot
, FL
01.2004 - 04.2010
- Analyzed market trends to identify potential opportunities for growth within the department.
- Identified areas of improvement within the department and developed action plans accordingly.
- Performed periodic audits of physical inventory counts against system data.
- Created weekly reports detailing sales performance, inventory levels, and department expenses.
- Managed the daily operations of the Paint Department, including scheduling staff, assigning tasks, and maintaining a safe work environment.
- Conducted regular meetings with staff to discuss issues related to the Paint Department such as policies or procedures.
- Provided guidance and support to team members regarding their job duties or responsibilities.
- Monitored inventory levels of paint products to ensure adequate stock was available for customers.
- Ensured accuracy of pricing and labeling for all paint products in accordance with company policy.
- Collaborated with other departments within the organization on cross-functional initiatives.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Reviewed employee performance evaluations and provided feedback when necessary.
- Implemented promotional campaigns to drive sales volume in the Paint Department.
- Trained new employees on product knowledge, safety guidelines, and customer service standards.
- Investigated discrepancies between actual inventory levels and system records.
- Developed and implemented strategies to improve customer satisfaction, increase efficiency, and reduce costs in the Paint Department.
- Assisted customers with their painting projects by providing helpful advice or tips.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Analyzed business performance data and forecasted business results for upper management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Proposed or approved modifications to project plans.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Project Estimator
QPS
Panama City, Florida
02.2009 - 11.2009
- Developed bid packages for potential subcontractors based on project specifications.
- Compiled and analyzed data to determine the most cost-effective solutions for projects.
- Developed accurate project estimates utilizing historical data and industry pricing standards.
- Negotiated contracts with vendors for best possible prices while maintaining quality standards.
- Identified areas where cost savings could be achieved without compromising quality standards.
- Provided technical guidance and support to engineering staff during design phase of projects.
- Evaluated bids from subcontractors to ensure accuracy and completeness.
- Reviewed designs and drawings to identify any potential risks or discrepancies in order to provide accurate estimates.
- Actively participated in meetings with clients, architects, engineers and other stakeholders involved in the project planning process.
- Conducted detailed research on labor, materials, equipment, subcontractors, and other related costs.
- Managed estimation processed by preparing specialty subcontractor bid packages, material procurement for project management, contracts review and preparing action lists.
- Managed estimation processes by preparing specialty subcontractor bid packages, material procurement for project management, contract reviews and action list preparation.
- Developed full-scope estimates for use in project bidding and design-build projects.
- Negotiated pricing with suppliers and subcontractors to secure advantageous terms.
- Monitored project progress to identify and report on deviations from estimated costs.
- Developed and submitted accurate construction project bids following detailed analysis of project specifications and blueprints.
- Analyzed blueprints and other documents to prepare time, cost and labor estimates.
- Prepared detailed reports highlighting the basis for cost estimates, including assumptions and exclusions.
- Solicited and collected subcontractor and vendor bids or quotations.
- Collaborated with project managers and engineering teams to identify cost-saving opportunities.
- Conducted site visits to assess potential challenges and incorporate risk assessments into project estimates.
- Participated in industry conferences and workshops to stay informed on best practices in estimation.
- Maintained detailed and organized records of bid documents, correspondence and other project-specific information.
- Presented prepared estimates by assembling and displaying numerical and descriptive information.
- Contributed to the preparation of proposals and presentations to secure new business opportunities.
- Analyzed completed projects to compare estimated costs to actual costs, determining reasons for discrepancies.
- Utilized advanced estimation software to enhance accuracy and efficiency of cost calculations.
- Reviewed historical project data to refine estimation processes and improve bid success rates.
Insurance Specialist
Anderson Insurance Agency
Panama City Beach, Florida
01.2002 - 01.2003
- Coordinated with other departments within the organization regarding issues related to policy administration.
- Analyzed financial statements to determine appropriate levels of coverage for clients.
- Negotiated terms of agreements with customers regarding coverage options and premiums.
- Evaluated customer applications and determined eligibility for coverage based on established criteria.
- Participated in training programs designed to enhance knowledge base in areas such as underwriting, sales, product development.
- Responded promptly to customer inquiries about their policies and provided timely updates as needed.
- Maintained accurate records of all transactions related to insurance policies.
- Provided guidance to customers regarding available insurance plans and their benefits and limitations.
- Reviewed insurance policies to ensure compliance with existing regulations.
- Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
Home Mortgage Consultant
Wells Fargo Home Mortgage
Panama City
04.2001 - 04.2002
- Provided assistance with post-closing tasks such as deed recording or document follow-up.
- Maintained current knowledge of industry regulations, standards, and trends.
- Provided detailed information regarding mortgage products, rates, and terms to customers.
- Prepared and submitted paperwork to lenders for approval of loans.
- Advised customers on strategies for improving their credit scores in order to qualify for better interest rates or more favorable loan terms.
- Developed relationships with real estate agents, builders, bankers, attorneys. to enhance business opportunities.
- Ensured compliance with all federal and state laws governing mortgage lending activities.
- Managed the entire loan origination process from application to closing.
- Assisted customers in selecting the best mortgage product based on their individual needs and goals.
- Performed quality control reviews of loan files prior to submission for processing or closing.
- Analyzed customer financial documents and credit reports to determine eligibility for home loan products.
- Reviewed third-party appraisals before submitting them for review by underwriters.
- Attended continuing education courses as required by law or company policy.
- Negotiated loan terms with underwriters on behalf of clients.
- Monitored progress of loans throughout the approval process and kept customers informed at each step.
- Collaborated with other departments within the organization to ensure that customer needs were met in a timely manner.
- Participated in trade shows and other industry events as necessary.
- Counseled clients on home purchasing and loan process as well as on industry topics.
- Complied applications and paperwork and double-checked for accuracy.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
- Submitted applications to credit analysts.
- Helped clients fill out loan applications and find ideal loan options.
- Established and nurtured relationships with real estate agents and other industry professionals.
Central Acquisitions Analyst
Sallie Mae Loan Svc & Data Center
Lynn Haven, Florida
03.1994 - 11.1998
- Maintained accurate records in database systems used to track acquisition activity.
- Coordinated with external auditors on annual audits for portfolio companies.
- Prepared presentations for senior management outlining the strategic rationale of proposed transactions.
- Drafted memoranda detailing key findings from due diligence investigations.
- Monitored regulatory developments that could impact deal structure or execution.
- Reviewed legal documents such as purchase agreements, leases, contracts.
- Analyzed historical financial data and projected future performance metrics for target companies.
- Supported the preparation of materials for Board meetings related to acquisitions or divestitures.
- Provided ongoing support for portfolio companies by monitoring their performance and providing guidance on operational matters.
- Resolved problems and managed multiple tasks using strong planning and process management abilities.
- Maintained documentation of all the processes related to Data Analysis.
- Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
- Filtered and cleaned data, and reviewed computer reports, printouts, and performance indicators to locate and correct code problems.
- Performed data entry, data cleaning, and data coding for analysis.
- Scanned documents into appropriate databases for storage purposes.
- Created spreadsheets to track data entries.
- Assisted colleagues with resolving any issues related to data entry operations.
- Checked source documents against entered data to ensure accuracy.
- Utilized specialized software applications related to the job role.
- Verified accuracy and completeness of data entry into the database system.
- Identified discrepancies between source documents and entered data.
- Reviewed existing information for accuracy and made necessary corrections.
- Followed up on pending tasks until completion.
- Maintained confidentiality of sensitive information entered into the system.
- Updated existing records with new or revised information as needed.
- Maintained updated knowledge of industry trends related to data entry operations.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Operated various office equipment such as scanners, printers. when required.
- Organized files according to established procedures for easy retrieval later on.
- Prepared summaries of daily work completed for review by supervisors.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Provided support to management staff in regards to data entry processes.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Reviewed and updated account information in company computer system.
- Followed data program techniques and procedures to maintain data entry requirements.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Stored hard copies of data in organized files to optimize retrieval.
- Proofread and edited documents to correct errors.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Exceeded quality goals to support team productivity.
- Identified, corrected, and reported data entry errors.
- Maintained data entry requirements by following data program techniques and procedures.
- Analyzed and processed current data records to provide detailed reports.
- Compiled data from source documents prior to data entry.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Maintained accurate records of student progress throughout the semester.
Education
Licensed - Cosmetology And Barbering
Gulf Coast Academy of Cosmetology And Barbering
Panama City, FLSome College (No Degree) - Construction Estimation
Gulf Coast Comunity College
Panama City, FLSome College (No Degree) - Commercial Art
Tom P Haney Technical Center
Panama City, FLGED -
A Crawford Mosley
Panama City, FLSkills
- Business Management
- Straight razor shaving
- Familiar with relaxers
- Bald fades
- Bookkeeping
- Tax Return Filing
- Budget Analysis
- Regulatory Compliance
- Tax Preparation
- Payroll Administration
- Year-end close
- Cash Flow analysis
- Variance Analysis
- Policy Implementation
- Staff Development
- Operations Management
- Performance Management
- Strategic Planning
- Verbal and written communication
- Customer Relationship Management (CRM)
- Cross-Functional Teamwork
- Time Management
- Complex Problem-Solving
- Salesforce Management
- Staff Training and Development
- Staff Management
- Schedule Preparation
- Team Leadership
- Key Performance Indicators
- Lead Generation
- Sales management
- Cross-functional team management
- Sales Techniques
- Performance Evaluations
- Customer Service
- Client Relations
- Policy Renewals
- Account Management
- Leads Prospecting
- Legal Codes
- Deductible Expense Identification
- Business Planning
- Client Account Management
- Policy adjustment knowledge
- Insurance sales strategy
- New Client Acquisition
- Licensed Mortgage Loan Originator
- Document Review
- Document analysis
- Financial Analysis
Timeline
Barber
REDHORSE
05.2010 - Current
Project Estimator
QPS
02.2009 - 11.2009
Paint Department Manager
Home Depot
01.2004 - 04.2010
Insurance Specialist
Anderson Insurance Agency
01.2002 - 01.2003
Home Mortgage Consultant
Wells Fargo Home Mortgage
04.2001 - 04.2002
Central Acquisitions Analyst
Sallie Mae Loan Svc & Data Center
03.1994 - 11.1998
Licensed - Cosmetology And Barbering
Gulf Coast Academy of Cosmetology And Barbering
Some College (No Degree) - Construction Estimation
Gulf Coast Comunity College
Some College (No Degree) - Commercial Art
Tom P Haney Technical Center
GED -
A Crawford Mosley