Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolyn Purnell

Washington,DC

Summary

Management professional experienced in leading and motivating teams. Brings skills in scheduling, knowledge of employment law and strengths in building relationships with staff. Looking to put knowledge and abilities to good use in growth-oriented position focused on improving operations for changing needs.

Overview

18
18
years of professional experience

Work History

Assistant Property Manager

Schweb Mangement
Temple Hills, United States
05.2020 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Kept accurate records of all resident and tenant correspondence.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Processed security deposit refunds.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Escalated major issues to property manager for immediate remediation.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Posted policies and rules in common areas for tenant review.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Trained and motivated leasing staff during bi-monthly trainings.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.

Metro Access

First Tranist
Temple Hills, United States
03.2018 - 04.2020
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Facilitated communication between patients and various departments and staff.

Community Support Coordinator

Community Multi Services
Forestville Md, United States
02.2015 - 04.2018
  • Assisted in implementation of community support services in alignment with needs.
  • Supported clients in developing goals and social skills, improving individual wellness and productivity.
  • Liaised with community members, recommending resources and programs.
  • Produced crisis management and intervention plans for communities in need.
  • Established networks to increase community awareness of new programs.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Referred families to shelters, legal resources and educational programs.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Residential Counselor

Elizbeth Ministry
Washington, DC
08.2014 - 11.2016
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
  • Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
  • Supported residents in coping with emotions and fears through one-on-one sessions.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.
  • Cared for residents by assisting in changing bed linens, washing and ironing laundry, cleaning and personal hygiene.
  • Promoted positive relations between residents and staff.
  • Enforced policies and safety standards through building and room rounds.

Community Support Coordinator

SMVI
Forestville MD, United States
05.2005 - 07.2013
  • Assisted in implementation of community support services in alignment with needs.
  • Supported clients in developing goals and social skills, improving individual wellness and productivity.
  • Liaised with community members, recommending resources and programs.
  • Produced crisis management and intervention plans for communities in need.
  • Established networks to increase community awareness of new programs.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Referred families to shelters, legal resources and educational programs.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

High School Diploma -

Chamberlain Vocational High School
Washington DC
06.1982

Skills

  • Deposits Management
  • Collections Procedures
  • Construction Project Oversight
  • Tenant and Owner Liaising
  • Security Management and Enhancement
  • Renewals Management
  • Performance Assessment
  • Tenant Screening
  • Administrative Leadership
  • Property Tours
  • Daily Property Operations
  • Grounds and Facility Inspection
  • Policy and Procedure Enforcement
  • Monthly Fee and Payment Collection
  • Staff Meetings
  • Background Check Investigations
  • Organizational Systems
  • Customer Satisfaction
  • Spreadsheet Tracking
  • Conducting Tours
  • Community Association Support
  • Maintenance and Supply Requests
  • Month-End Closings

Timeline

Assistant Property Manager

Schweb Mangement
05.2020 - Current

Metro Access

First Tranist
03.2018 - 04.2020

Community Support Coordinator

Community Multi Services
02.2015 - 04.2018

Residential Counselor

Elizbeth Ministry
08.2014 - 11.2016

Community Support Coordinator

SMVI
05.2005 - 07.2013

High School Diploma -

Chamberlain Vocational High School

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Carolyn Purnell