Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Ponder

Independence,IA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Property Manager

Cardinal Capital Mangement
Waterloo, Iowa
05.2024 - Current
  • Conducted property inspections to ensure compliance with standards.
  • Managed tenant relations and resolved complaints effectively.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.

Administrative Assistant

B & D Services
Independence, Iowa
05.2021 - 05.2024
  • Answered phone calls and directed inquiries to appropriate staff members promptly.
  • Supported team members with routine administrative tasks to enhance workflow efficiency.
  • Maintained a clean and organized workspace to promote a professional office atmosphere.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

Collections Representative

Global Radius Solutions
Decorah, Iowa
01.2021 - 05.2021
  • Conducted outbound calls to collect overdue balances and negotiate payment arrangements.
  • Documented all interactions with clients in the collections system for accurate record-keeping.
  • Handled customer inquiries regarding account status and payment options professionally.
  • Advised debtors on payment options and set up payment plans.
  • Contacted customers to discuss and resolve past due accounts.

Receptionist/Collections Representative

EMCO Transportation
Waterloo, Iowa
02.2018 - 01.2021
  • Greeted visitors and clients, providing a welcoming environment at EMCO Transportation.
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Assisted in maintaining office supplies inventory, ordering materials as needed for operations.
  • Maintained front desk area cleanliness and professionalism, representing EMCO Transportation's image.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Communicated with clients through calls and emails to discuss payment arrangements.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Updated account status records and collection efforts.

Education

High School Diploma -

Oelwein High School
Oelwein, IA
06-1988

Associate of Applied Science -

American Institute of Commerce
Cedar Falls, IA

Skills

  • Property inspections
  • Tenant relations
  • Lease administration
  • Rental application screening
  • Eviction processing
  • Customer relationship management
  • Multi-line phone systems
  • Workflow optimization
  • Administrative support
  • Time management
  • Attention to detail
  • Efficient multitasking

Timeline

Property Manager

Cardinal Capital Mangement
05.2024 - Current

Administrative Assistant

B & D Services
05.2021 - 05.2024

Collections Representative

Global Radius Solutions
01.2021 - 05.2021

Receptionist/Collections Representative

EMCO Transportation
02.2018 - 01.2021

High School Diploma -

Oelwein High School

Associate of Applied Science -

American Institute of Commerce

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