Carolyn Ratcliff
2860 S. State Highway 161, Grand Prairie
Summary
Compassionate and skilled Volunteer Counselor at Grand Prairie Pregnancy Resource Counseling Center, adept at crisis response and building rapport. Successfully empowered clients through informed decision-making and maintained HIPAA-compliant records. Demonstrated expertise in mental health support, fostering a safe environment for discussions on sensitive topics.
Overview
1
1
year of professional experience
Work History
Volunteer Counselor
Grand Prairie Pregnancy Resource Counseling Center
07.2024 - 07.2025
- Provided counseling support to clients facing unplanned pregnancies, fostering a safe environment for discussion.
- Assisted in developing individualized action plans to empower clients through informed decision-making.
- Participated in educational workshops on pregnancy options and resources available to clients and their families.
- Assisted in maintaining accurate client records and documentation in compliance with confidentiality standards.
Education
Master of Arts - Counseling
University of Redlands
Colton, CA05-1996
Certification of USAF Administrative Studies - Office Administration/Supervision
United States Air Force Administrative Officer School
Biloxi, MS06-1976
Skills
- Skilled in intake interviewing
- Counseling
- Mental health support
- HIPAA
- Behavior monitoring
- Building rapport
- Crisis response
Accomplishments
In addition to my military administrative skills, I also have 24 years as a Group Home Counselor & Probations Corrections Officer (1992 - 2016).
Training included:
- Crisis Counseling & Response
- Group Counseling
- Teamwork & Flexibility Skills
- Takedown, Handcuff & Pepper-Spray Training
Post-Retirement Training:
Parenting Class Skills & Real-Colors Training
Anger Management, Truancy, Drug/Alcohol Guidance
Cognitive Thinking
Career Guidance
Timeline
Volunteer Counselor
Grand Prairie Pregnancy Resource Counseling Center
07.2024 - 07.2025
Master of Arts - Counseling
University of Redlands
Certification of USAF Administrative Studies - Office Administration/Supervision
United States Air Force Administrative Officer School