Summary
Overview
Work History
Education
Skills
Certification
Specialized Experience
Awards
Committee Memberships
Timeline
Hi, I’m

Vanessa Dixon

Reno,NV
Vanessa Dixon

Summary

10+ years combine passionate CMS Medicare Specialist Counselor/Fraud Prevention Educator Case Management Social Services Outreach Aging and Disability Service Advocate between communities and health system; Informal counseling and social support; Providing direct services and referrals; Providing culturally appropriate health education; Advocating for individual and community needs; Assuring people get the services they need; Building individual and community capacity

Overview

14
years of professional experience
1
Certification

Work History

Access to Health Care Network

Volunteer CMS SHIP Medicare/SMP Counselor
07.2011 - Current

Job overview

The Medicare Specialist will ensure up-to-date Medicare information and assistance is provided to Nevada residents via the helpline and in person at different counseling sites. I assist Medicare beneficiaries and advocates in understanding Medicare benefits, selecting appropriate Part D plans, troubleshooting difficult Medicare calls/cases, and providing in-person presentations to the public across northern Nevada, as well as participating in annual open enrollment and Special Enrollment Periods qualifying events, as well as face-to-face interactive sessions, public education presentations, developing Medicare counsel training programs, and media activities throughout Northern Nevada

Access to Health Care Network

Medicare Specialist (Intermittent Open Enrollment)
10.2019 - 12.2019

Job overview

The Medicare Specialist will ensure up-to-date Medicare information and assistance is provided to Nevada residents via the helpline and in person at different counseling sites. I assist Medicare beneficiaries and advocates in understanding Medicare benefits, selecting appropriate Part D plans, troubleshooting difficult Medicare calls/cases, and providing in-person presentations to the public across northern Nevada, as well as participating in annual open enrollment and Special Enrollment Periods qualifying events, as well as face-to-face interactive sessions, public education presentations, developing Medicare counsel training programs, and media activities throughout Northern Nevada

Volunteers of America NCNN

Homeless Veterans Case Manager
04.2018 - 10.2018

Job overview

Provide ongoing services and support in the community to homeless/formerly homeless veterans enrolled in the HUD VASH (Veterans Affairs Supportive Housing) Case Management coordinates and monitors services to ensure a rapid exit from the VOA VA homeless shelter through assessment of client needs, service planning, and linking clients to agency and mainstream resources, and advocacy to maximize client's access to housing to stabilize and increase client's self-sufficiency. The Case Manager is responsible for assuring quality services compassionately and professionally as it relates to the specific program objectives.

MorningStar Senior Living of Sparks

Memory Care Resident Care Coordinator
08.2017 - 04.2018

Job overview

Responsible for organizing, planning, facilitating, and directing the caregiving staff health education exercise instruction for Memory Care Residence following current standards, guidelines and regulations, company policies and procedures, and as may be directed by the Memory Care Program Director to assure that an on-going program of activities is designed to meet, following the assessment, the interests and the physical, mental, and psychological well-being of each Memory Care resident.

Consumer Direct Network

Program Coordinator
11.2016 - 07.2017

Job overview

Maintain caseloads, track compliance, and keep current on regulations related to each Participant's Directed Home Healthcare Option. Enroll clients in Nevada Aging and Disability home care services. Conduct necessary client assessments and home visits. Communicate effectively with referral sources, clients, and employees. Conduct business following state, federal, MCO, and contract requirements. Skills: Problem-solving, critical thinking, detail-oriented, organized, clear-spoken, leadership, listening, written communication, and extensive social service resource. Experience working with individuals with disabilities and the elderly.

State of Nevada Disability

SSA Bureau Disability Adjunction Rehab Tech
03.2016 - 11.2016

Job overview

(Intermittent Position) SSA Bureau Disability Adjudication Rehab Tech March 2016 – November 2016

The Bureau of Disability Adjudication Rehabilitation Tech works within a bureau whose primary function is to make disability determination decisions for the U.S. Social Security Administration (SSA) under SSA’s disability benefits program. In support of that function, the responsibilities of the Bureau of Disability Adjudication Rehabilitation Tech are to manage the caseload of disability benefit applications, collect medical evidence, work history, and vocational limitations, determine disability eligibility decisions, and assign the adjudicator's final decision

Education

Eastfield College
Mesquite, Texas

A.A.S. Degree from Art and Science

University Overview

Accreditation (SACSCOC)

Sheffield State University

BA Degree from Public Administration Healthcare Administration

University Overview

Accreditation (ACICU)

Skills

  • Medicare counseling
  • Skilled in intake interviewing
  • HIPAA
  • Intake assessments
  • Mental health support
  • Client needs assessment (Intake)
  • Presentations and demonstrations
  • Regulatory compliance
  • Effective communication
  • Community outreach
  • Public speaking
  • Problem solving
  • Advocacy skills
  • New volunteer training (Orientation and onboarding)
  • Resource coordination
  • Activities Coordinator (Alzheimer's)
  • Relationship building

Certification

  • Nevada State Residential Facility Administrator License, #9383, exp 02/27
  • American Red Cross CPR/AED-BL Certification, 02/24
  • Certificate of Completion Adult Protective Services,
  • Previously Certified Medication Tech-NHA Certified Medical Billing/Coding-Medical Admin Cert, Community Health Worker, #CHW1-5125


Specialized Experience

Valuable specialized experience with Access to Healthcare Network Aging and Disabilities Services Division as a SHIP Medicare specialist, social security disability adjudication training, Nevada Medicaid's personal care services program coordination, long-term care ombudsman (skill nursing), and memory care resident care coordination, all working with older and/or vulnerable populations, investigating, mediating, negotiating, and resolving complaints which required the application of regulations, laws, policies, and procedures in making determinations and detailed reports.

Awards

Northern Nevada Finalist for Governors Points of Light Award, 2014

Committee Memberships

City of Reno Senior Citizens Advisory Committee, 2014-2020

Timeline

Medicare Specialist (Intermittent Open Enrollment)

Access to Health Care Network
10.2019 - 12.2019

Homeless Veterans Case Manager

Volunteers of America NCNN
04.2018 - 10.2018

Memory Care Resident Care Coordinator

MorningStar Senior Living of Sparks
08.2017 - 04.2018

Program Coordinator

Consumer Direct Network
11.2016 - 07.2017

SSA Bureau Disability Adjunction Rehab Tech

State of Nevada Disability
03.2016 - 11.2016

Volunteer CMS SHIP Medicare/SMP Counselor

Access to Health Care Network
07.2011 - Current

Sheffield State University

BA Degree from Public Administration Healthcare Administration

Eastfield College

A.A.S. Degree from Art and Science
Vanessa Dixon