Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Reuter

Caseworker
Aurora,Illinois

Summary

Motivated social service professional with integrity and strong desire to help individuals resolve challenges. Skilled, compassionate and dedicated individual possessing extensive knowledge of both state and federal programs as well as local community services for those experiencing personal or financial issues.

Overview

31
31
years of professional experience

Work History

Caseworker and SHIP (Medicare) Coordinator

Naperville Township
10.2012 - Current

Caseworker

  • Screen and process Township residents for General Assistance (GA) program.
  • Screen and process Emergency Assistance (EA) applications for Township residents.
  • Salvation Army volunteer for Naperville.
  • Assess needs of each client and recommend appropriate services and resources in Naperville Township, DuPage County and neighboring communities as needed.
  • Prepare monthly report for Supervisor and Township Board detailing interactions with residents which includes assistance provided and community meetings.


Senior Health Insurance Program Site Coordinator

  • Established SHIP site at Naperville Township so residents of Naperville and neighboring communities could become better informed about Medicare.
  • Recruit and oversee volunteers who serve as trained counselors for community residents.
  • Complete all screenings for individuals requesting 1:1 counseling sessions.
  • Schedule all counseling sessions for program volunteers.
  • Complete reports as required by both the Illinois Department of Insurance and the Illinois Department of Aging.
  • Complete annual trainings as required by the Illinois Department of Insurance.
  • Participate in community outreach events as needed to promote SHIP.

Information and Referral Specialist

DuPage County Department Of Community Services
09.2001 - 09.2012

Provided information, advocacy and referral services to County residents in need of assistance.

  • Assisted individuals in focusing on current needs.
  • Conducted both in person and phone assessments to determine if other unmentioned needs were present.
  • Conducted initial interviews to determine eligibility for County programs and services.
  • Advocated with community agencies to assure individual client needs were met.
  • Compiled both monthly and quarterly reports as requesting by funding sources.

Employment Specialist

Parents Alliance Employment Project
08.1999 - 08.2001

Provided vocational service coordination to individuals with disabilities.

  • Counseled a caseload of 10-15 clients on appropriate vocational choices according to both personal interests and abilities.
  • Taught clients necessary daily living skills for the workplace.
  • Negotiated with employers to insure successful job placements.
  • Promoted successful job performance through on-site client training.
  • Supervised 4-6 high school students with disabilities at 2 vocational training program sites.
  • Documented client progress in case files.

Residential Coordinator and Women's Counselor

Family Shelter Service
02.1993 - 07.1999

Residential Coordinator (4/1996-7/1999)

Directed the daily operation and general maintenance of a domestic violence shelter that served up to 15 residents.

  • Developed material for and facilitated 2 weekly support groups for the adult residents of the shelter program.
  • Provided counseling and support to a caseload of up to 4 adult residents and their families.
  • Advocated for client needs when necessary.
  • Maintained client files in accordance with ICADV guidelines.


Women's Counselor (2/1993-4/1996)

Provided counseling and support to residential and non-residential clients of domestic violence agency.

  • Responded to between 50-100 hotline calls per month.
  • Provided advocacy services to domestic violence victims as needed.
  • Prepared monthly reports as required by ICADV.





Education

Bachelor of Arts - Psychology

North Central College
Naperville, IL
1991

Skills

    Interpersonal and written communication

    Issue identification and resolution

    Client interaction and advocacy

    Referral coordination

    Counseling with diverse populations; senior citizens, individuals with disabilities, victims of domestic abuse

    Medicare

    Medicaid

Timeline

Caseworker and SHIP (Medicare) Coordinator

Naperville Township
10.2012 - Current

Information and Referral Specialist

DuPage County Department Of Community Services
09.2001 - 09.2012

Employment Specialist

Parents Alliance Employment Project
08.1999 - 08.2001

Residential Coordinator and Women's Counselor

Family Shelter Service
02.1993 - 07.1999

Bachelor of Arts - Psychology

North Central College
Holly ReuterCaseworker