Summary
Overview
Work History
Education
Skills
Employment References
Timeline
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Carolyn Reyes

North Aurora,IL

Summary

To obtain a position as a Operations Supervisor, that will best utilize my knowledge and extensive experience as a responsible leader. Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training. Reliable track record of fostering team collaboration and maintaining high standards of performance.

Overview

25
25
years of professional experience

Work History

Operations Supervisor

MLC Enru Logistics and Postal Optimization
06.2012 - Current
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly for over 65 staff members
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit
  • Boosted employee morale and engagement through development of comprehensive rewards and recognition program
  • Developed and implemented training program for new hires, accelerating their time to full productivity
  • Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
  • Interceded between employees during arguments and diffused tense situations
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates

Supervisor

Tobe Direct
08.2009 - 06.2012
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams

Supervisor

Solar Communications
03.2000 - 06.2009
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures
  • Educated staff on organizational mission and goals to help employees achieve success
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues
  • Frequently inspected production area to verify proper equipment operation
  • Observed packing operations to verify conformance to specifications

Education

GED -

Waubonsee Community College
Sugar Grove, Illinois

Skills

  • Document drafting
  • Meeting scheduling
  • Material ordering
  • Machinery operation
  • Troubleshooting
  • Kodak ink jets operation
  • Domino Editor GT
  • HP MCS
  • Windows XP
  • DOS
  • Template programming
  • Bitmap creation
  • Oce laser printer operation
  • Speedo burster operation
  • Bowie burster operation
  • OCE Cut feed lasers operation
  • MCS 8000 color printer operation
  • Eagle inkjet operation
  • HP INKJET operation
  • Pile Folder operation
  • Heidelberg Stahlfolder operation
  • Continuance folder operation
  • Small cutter operation
  • MBO pile folder operation
  • Buskro labeler operation
  • Bell and Howell inserters operation
  • Quality measurement
  • Postal regulations adherence
  • Report writing
  • Customer complaint investigation
  • Microsoft Word proficiency
  • Microsoft Excel proficiency
  • Performance monitoring
  • Operations management
  • Task delegation
  • Staff supervision
  • Employee development
  • Safety oversight
  • Team training
  • Management
  • Quality assurance
  • Productivity management
  • Team leadership
  • Multitasking
  • Organization

Employment References

  • Scott Maiers, Plant Manager, R&R Donnelley, 1000 Windham Parkway, Bolingbrook, IL, 60490, Scott.maiers@enru.io, (574) 267 9430
  • Rodney Parker, Operations Manager, R&R Donnelley, 1000 Windham Parkway, Bolingbrook, IL, 60490, Rodney.parker@enru.io, (630) 226 6100
  • Brett Hemedinger, Scheduling Manager, R&R Donnelley, 1000 Windham Parkway, Bolingbrook, IL, 60490, Brett.hemedinger@enru.io, (815) 905 7117
  • Brandon McCauley, Director, R&R Donnelley, 1000 Windham Parkway, Bolingbrook, IL, 60490, Brandon.McCauley@enru.io, (630) 226 6259
  • Terry Burg, Plant manager and Senior Vice President, Solar Communications and Tobe Direct, 605 Territorial Dr # C, Bolingbrook, IL, 60440, (815) 341-0333, (815) 754-5708

Timeline

Operations Supervisor

MLC Enru Logistics and Postal Optimization
06.2012 - Current

Supervisor

Tobe Direct
08.2009 - 06.2012

Supervisor

Solar Communications
03.2000 - 06.2009

GED -

Waubonsee Community College

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Carolyn Reyes