Carolyn Richardson
Vicksburg
Summary
Dynamic Scheduling Manager with a strong track record in staff recruitment and training implementation. Skilled in maintaining compliance with scheduling policies while optimizing payroll. Committed to fostering a collaborative team environment to drive operational success.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Operations Admin/Scheduling Manager
Federal Express Corporation
Portage
01.2021 - Current
- Maintained accurate records of schedules and availability for resources.
- Communicated with team members regarding schedule changes and updates.
- Monitored compliance with scheduling policies and procedures consistently.
- Assisted with the recruitment process by conducting interviews and making hiring decisions.
- Collaborated with other departments to coordinate special events or projects.
- Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%.
- Conducted regular performance reviews of scheduling staff members.
- Tracked employee overtime hours and adjusted schedules accordingly.
- Performed clerical duties.
- Created and distributed employee work schedules in accordance with labor laws.
- Provided training to new staff on scheduling policies, procedures, and software systems.
- Responded promptly to customer inquiries about schedule changes or availability.
- Consulted with department managers regarding staffing needs and shift changes.
- Monitored employee absences and tardiness to ensure adequate coverage for shifts.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Monitored employee attendance and time-off requests to ensure compliance with company policies.
- Coordinated with HR to onboard new hires, including scheduling interviews and orientation sessions.
- Monitored office supplies to replenish needed inventory before depletion.
Owner/Operator
Kervy's Bakery
Vicksburg
05.2019 - 11.2021
- Managed daily operations of a busy bakery environment.
- Supervised staff to ensure efficient production workflow.
- Developed and implemented new recipes for baked goods.
- Maintained inventory levels for raw materials and supplies.
- Ensured compliance with health and safety regulations in food preparation.
- Trained new employees on baking techniques and customer service standards.
- Handled customer inquiries and resolved issues promptly.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Established pricing models that balanced competitiveness with profitability goals.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Devised and implemented marketing strategies to attract new clients.
- Organized events such as trade shows or conferences in order to promote brand awareness.
- Resolved conflicts between employees in a professional manner.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Recorded expenses and maintained receipts.
- Reacted decisively and quickly to protect spoilage.
Bakery Clerk
Family Fare Supermarket
Vicksburg
06.2011 - 02.2019
- Managed inventory levels and restocked shelves with fresh products daily.
- Maintained cleanliness and organization of bakery displays and work areas.
- Collaborated with team members to ensure timely product availability during peak hours.
- Prepared specialty items according to customer requests and seasonal promotions.
- Monitored product freshness and removed expired items from shelves regularly.
- Trained new staff on bakery procedures, safety guidelines, and customer service standards.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Decorated cakes according to customer requests while maintaining quality control standards.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Performed routine maintenance tasks such as cleaning ovens or changing oil in fryers.
- Greeted customers, answered questions and provided product knowledge.
- Maintained a clean and organized bakery area, complying with health and safety regulations.
- Took custom cake and bakery orders, ensuring all details were accurately recorded.
- Wrapped, weighed, and priced bakery items, ensuring accurate labeling.
- Assisted in creating promotional displays for seasonal and special bakery products.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Manager
Speedway Gas Station
Portage
04.1999 - 02.2005
- Trained staff on customer service best practices and operational procedures.
- Scheduled shifts and delegated tasks to optimize team performance.
- Resolved customer complaints and provided effective solutions in a timely manner.
- Conducted regular inspections to maintain cleanliness and organization standards.
- Implemented promotional displays to enhance product visibility and sales potential.
- Monitored cash handling processes to ensure accuracy and security during transactions.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Conducted performance reviews for team members.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
Ross Beatty High School
Cassopolis, MI06-1998
Skills
- Schedule management
- Payroll administration
- Staff recruitment
- Performance evaluation
- Inventory management
- Time management
- Conflict resolution
- Training implementation
- Report preparation
- Report generation
- Performance reviews
- Supply management expertise
- Team supervision
- Customer relations
- Deadline coordination
- Documentation skills
- Employee scheduling
- Proficient in Excell
- Administrative duties
- Skilled in Microsoft Office
- Documentation and reporting
- Effective multitasking
Certification
Serv Safe Certified and Allergen Certified for 15 years currently
Timeline
Senior Operations Admin/Scheduling Manager
Federal Express Corporation
01.2021 - Current
Owner/Operator
Kervy's Bakery
05.2019 - 11.2021
Bakery Clerk
Family Fare Supermarket
06.2011 - 02.2019
Manager
Speedway Gas Station
04.1999 - 02.2005
High School Diploma -
Ross Beatty High School