Open To Work
Carolyn Rivera
Lakeland,FL
Summary
Detail-oriented Inbound Call Center Representative with extensive experience in distribution and supply management. Resolves customer inquiries and shipment discrepancies while ensuring accurate data entry. Focused on optimizing processes and delivering high-quality customer service to support operational efficiency and organizational growth.
Overview
22
22
years of professional experience
Work History
Inbound Call Center Representative
Spectrum
Riverview, Florida
07.2025 - Current
- Handled inbound customer inquiries efficiently and professionally.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Inbound Team Lead
Walmartecommerce
Davenport , FL
09.2011 - 12.2024
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Coordinated resolutions to independently handle issues such as damages, shortages and nonconformance.
- Automated document tracking and data collection for efficiency.
- Led inbound team in daily operations and task prioritization.
Medical Receptionist
Park Place Behavioral Health Care
Kissimmee , FL
08.2004 - 05.2011
- Entered patient information into system, including insurance, demographics and health history.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Protected patients by observing strict HIPAA guidelines.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Education
High School Diploma -
Escuela Padre Rufo Bilingue
San Juan PR05-1994
Skills
- Call management
- Customer service
- CRM management
- Customer engagement
- Order processing
- Information verification
- Data collection
- Performance tracking
- Sales forecasting
- Time management
- Shift scheduling
- Database management
- Decision-making
- Information verification
- Call center operations
- Empathy and patience
Languages
Spanish
Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteSalary Range
$0/hr - $1000/hrTimeline
Inbound Call Center Representative
Spectrum
07.2025 - Current
Inbound Team Lead
Walmartecommerce
09.2011 - 12.2024
Medical Receptionist
Park Place Behavioral Health Care
08.2004 - 05.2011
High School Diploma -
Escuela Padre Rufo Bilingue