Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Carolyn Robinson

Canton,MS

Summary

Dynamic sales professional with a proven track record at Sam's Club, excelling in cash handling and customer relationship management. Recognized for enhancing customer satisfaction and loyalty through exceptional service and effective conflict resolution. Adept at visual merchandising and team collaboration, driving store performance and fostering a positive shopping experience.

Overview

4
4
years of professional experience

Work History

Sales Associate

Sam's Club
06.2022 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Front Desk Receptionist

Sam's Club
06.2022 - 03.2024
  • Created welcoming atmosphere for guests during check-in.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Developed FAQ document for common visitor inquiries, streamlining information provision.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.

Manager

Cricket Wireless
05.2020 - 03.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

High School Diploma -

Canton Public High School
Canton, MS

Skills

  • Cash handling
  • Visual merchandising
  • Customer relationship management
  • Stock management
  • Sales reporting
  • Product knowledge
  • Point of sale systems
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Time management
  • Appointment scheduling
  • Data entry
  • Communication skills
  • Problem solving
  • Teamwork and collaboration
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building

Timeline

Sales Associate

Sam's Club
06.2022 - 03.2024

Front Desk Receptionist

Sam's Club
06.2022 - 03.2024

Manager

Cricket Wireless
05.2020 - 03.2023

High School Diploma -

Canton Public High School

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Carolyn Robinson