CAROLYN SANDROLINI
Case Manager - SUDRC
Novato,CA
Summary
Professional counselor equipped to guide clients through challenges and foster personal growth. Strong background in providing emotional support, conflict resolution, and developing coping strategies. Proven ability to collaborate effectively within team to achieve impactful results. Adaptable and dependable with focus on active listening, empathy, and problem-solving skills.
Overview
39
39
years of professional experience
1
1
Language
Work History
Case Manager - SUDRC
Serenity Knolls Treatment Center
Forest Knolls, CA
06.2023 - Current
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Fostered supportive environment, enabling clients to openly discuss their feelings and experiences.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Sales Executive
Bridger Services Inc.
03.2005 - 10.2009
- Achieved 100% of sales goal though suggestive selling.
- Met with customers to ascertain needs and tailor solutions.
- Prioritized tasks to meet tight deadlines.
- Exceeded revenue goals through generating new leads.
Executive Assistant to Vice-President
A.T. Cross Manetti-Farrow
02.2001 - 01.2005
- Trained junior office staff in correct procedures and smooth-running of office.
- Uphold strict timetables with clear communication among senior management and staff.
- Created expense reports, budgets and filing systems for management team.
Marketing Specialist, French Liaison
A.T. Cross
03.1987 - 01.1993
- Collaborated with external creative agencies to produce marketing materials.
- Worked closely with product and engineering team to meet and prioritize deadlines.
Education
Bachelor of Science - Experimental Psychology
University of California
Santa Barbara, CACertificat - French Culture and Civilization
Sorbonne Universite'
Skills
Microsoft Office
PowerPoint
Client support and guidance
Collaborative counseling skills
Psychological support services
Conflict resolution strategies
Relapse prevention strategies
Fluent in French
Other Retail History
- Liberty House Department Store, Honolulu, Hawaii
- Hawaii Discount Mart, Waikiki, Hawaii
- KIDDO Fundraising, Mill Valley, CA
Timeline
Case Manager - SUDRC
Serenity Knolls Treatment Center
06.2023 - Current
Sales Executive
Bridger Services Inc.
03.2005 - 10.2009
Executive Assistant to Vice-President
A.T. Cross Manetti-Farrow
02.2001 - 01.2005
Marketing Specialist, French Liaison
A.T. Cross
03.1987 - 01.1993
Certificat - French Culture and Civilization
Sorbonne Universite'
Bachelor of Science - Experimental Psychology
University of California